Sleepys

Sleepys Returns Policy New Brunswick, New Jersey

11th of Jun, 2011 by User858456

I first went to Sleepys after returning three previous mattresses to previous companies. Other companies accepted the returns. I did not realize that Sleepys does not accept the returns due to the policy. I thought Sleepys accept the returns if I am not satisfied with this mattress. I first purchased Simmons Comfortpedic Plush mattress on May 30, but upgraded to Luxury Plush on June 5. To the realization, I am not satisfied with this mattress due to my lower back pain. I went to Sleepys on RT 1 in New Brunswick, NJ where I originally purchased from and asked for mattress return. The salesperson told me that he can not do anything, but suggested to contact Sleepys regarding to mattress return. I did call Sleepys this morning and found out the mattress can not be returned due to the silly policy. O Of course, I was upset. I have no choice, I have to sell it on craiglist.org and Ebay. I am even willing to negotiable the price with anyone who interested in purchasing this mattress. I really wish Sleepys changes its policy, so customers like me would be satisfied with either exchanges or returns whichever they wish. I am stuck with this mattress because I was told I can not return this mattress. Obviously, I am getting ripped off by Sleepys.

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Comments

4938 days ago by Csable

Dear Consumer,
Thank you for sharing your concerns. We apologize for the dissatisfaction with your mattress. We welcome the opportunity to speak with you. Please reach out to me at [email protected] and include your invoice number and/or customer code and a telephone number with the best date and time to reach you. We look forward to hearing from you and resolving your issues. Thank you.