| The Swanx Shoes |
| The Swanx Shoes Original Handpainted shoes NOT original in their NO return policy orting, Washington |
| 10th of Nov, 2010 by User964060 |
I am a Surgical Nurse and am on my feet 8-12 hours each work day. I need comfortable shoes. I do, however, like to show personality, which is almost impossible, since we all were identical scrubs. Shoes are a way of expressing oneself. SO, I was drawn to the "Original hand painted" shoes!! I was skeptical about purchasing online due to the fact I could not try them on. As I said I am on my feet a lot! When my shoes arrived, I loved them! (the painting part) The comfort was not as good. I tried them on at various times in my home, on carpeted floors, as the return policy states. There are no marks on the soles of these shoes!!! I returned the shoes, paying the return shipping, and asked for a refund. The reason for the return was: NOT COMFORTABLE! When the refund didn't show on my credit card for some time, I became concerned. I called and left a message with no return call. I emailed with no response. Then, I receive the shoes back in the mail, with the return policy, highlighted, "we CANNOT accept worn or used shoes for return or exchange." I have called again and emailed with NO response!! I guess, stating, NOT COMFORTABLE, as the reason, lead them to believe I had worn the shoes. I wonder if I had said I didn't like them, would they have given a refund??? I guess I won't ever know. MY $160, original hand painted shoes will probably be sold at a yard sale for pennies!! :-(
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| I also purchased a pair of swanx. I was worried they would be too big as I got the 39 (8.5 to 9) and had never taken a sz 9 before (always 8-8.5) It took just under 3 mos for them to arrive even though their site says it could take UP TO 8 weeks. To my surprise, they were too small. I would have just returned for a credit but as I re-read their policy they only give exchanges or credits. So I emailed to find out if it was going to be another 12 weeks. They said they would put them in exchange status that 'might' mean half the time to get another pair (that would still be 6 weeks). I was stuck so paid to return for exchange in size. It has taken 3 wks just to get an email to inform me the order has now gone into exchange status. The paint itself looks like quality work, but at this point I will be retired before getting to wear the shoes to work. Due to the extremely slow processing time on both the shoes and paperwork I would never spend the money for the shoes again. I just hope the next pair fit or i will have to try and find a buyer. |
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| I am a Labor and Delivery RN and was also drawn to the artwork on the shoes. We can only wear OR scrubs so our shoes and our socks are the way to do ANYTHING different than everone else. I'm still waiting for my shoes to arrive, its been 3 months since I ordered. I have emailed and gotten responses but they all say the same thing "we don't know when they will be done, keep waiting and no you cannot cancel your order" I got on their live chat today and after hearing the EXACT response I got on my emails the person working for swanx disconnected our chat after telling me she would pass on my business advise to the owner and to have a great day!!! (she really did put the 3 !'s after her statement). So rude and unprofessional. I have definetly learned my lesson!!! I'm telling all the nurses I work with not to order form them. Hopefully people check the internet before ordering and see these posts! |
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| They are a crooked company. |
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| Paid for a pair of shoes, but all I got was the shaft. |
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