ShelterLogic Very POOR customer service Watertown, Connecticut

1st of Dec, 2011 by User627067

Very POOR customer service. Last year I had to return an item that was not what it was advertised to be. They gave me hell, but in the long run, I finally did receive credit for my return. This year, I ordered a 22' x 24' equine run-in, paid $ 2,103.11 for this item, and received only PART of the package two weeks leter. I called them to ask about the missing pieces, which they confirmed were not sent (their bad), and that they would immediately send out the remaining parts. Had to call again to ask where they are, oops...missing the promised shipping date. At this point I want to return the original INCOMPLETE package, and receive a full credit of my money. They tell me that "I" have to pay for the return shipping costs...for a package that weighs 685 lbs, and is going coast to coast. I refuse to pay the return shipping for an issue that is THEIR mistake...their error...their incompetence. BAD company to deal with. The product, if you can get the entire package as advertised, is a good product...made in China. The product does work, but the company selling the product is iffy at best. Be cautious dealing with Shelter Logic. Michael L., Tenino, WA.

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