| Salon Spaware |
| Salon Spaware Saloln Spaware failed to provide fully operable software at the time promised. Mississauga, Ontario Canada |
| 4th of May, 2011 by User769427 |
| Salon Spaware's (out of Canada) favorite response is "Next month it will be done", that will only work a couple of times before patience starts to run out. Now, if it is the policy of the company to advertise, distribute and sell software that has NOT been fully de-bugged then I don't want it. So, when Brad in early April 2011 stated that the marketing module I paid for six months ago will be ready on May 01, I was elated. But later when I called on May 02, 2011 Brad told me it was the instruction of the owner that he will not help me at all because of a complaint I posted the previous month (even won't answer is the program is ready) and that is a business practice I will not tolerate. In addition, I will not pay for tech support on a product that is not fully ready because here I am six months later with only half a product. This is not my first issue with the company and they seem to have several issues in regards to their programming. I was told, after six months, by Brad that the credit card module was defective and that all resources have poured into that software module. I don't like the smaller guy getting pushed around and trust me being on a computer all day and copying and pasting a specific complaint is a great way to say you guys are messing up and you should be prepared to handle any criticisms from potential clients. My complaint is not my fault but a result of your lack of actions and your business practice of threatening clients who have purchased a great amount from your company. But I get it, Salon Spaware can say "Hey this company has spent thousands and they NEED US to keep going. No, I will seek out US based companies for a new program and add that to my complaints for any readers who are following the DOZENS of posts I plan on putting up. I don't take threats in a very calm matter. If any potential buyers have any questions please contact Jim @ QC Reflexology. |
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| i am having issues with salon and spa ware as well. i have left several messages with several people in the company and they have failed to respond. i have not had any help from either sales rep that pursued the sale then when an issue came up, he won't help me. we have tried to contact the owner but they have chosen to completley ignore me. let me be clear that i have not refused any offer to correct the issue or even held payment...they simply won't return my calls...at all... very disappointed... empty promises it has been over 8 months and no return calls... but we keep trying |
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