Salesnexus Product doesn't work properly, Salesnexus refuses refund for time it didn't work Houston, Texas

17th of Dec, 2011 by User974581

Company has a cloud based CRM product. In actuality, when the product works properly, it's not too bad...unfortunately it doesn't work most of the time. Company promises many things upon sign up. Included are immediate ACT! import and Outlook sync, both are extremely important to prevent downtime and seamless integration with mobile devices and calendars. My initial ACT! import took over 1 week to implement. One week where there was no CRM available, and in direct conflict to what their salesman & website claim, and also conflicting with company press releases. My ACT! database was from a current version and not corrupted in any way. For Outlook integration they use a 3rd party product called Funambol. Of course, it was not explained on sign up that Outlook integration would require 3rd party software. While Funambol communicated with Outlook just fine, there are a great many difficulties in it connecting and communicating with the salesnexus server. Weeks it took to solve the problem. "Programmers" entered and left the company...it was a revolving door of people not being able to solve a communication problem. I had 2 more salesmen sign up in the mean time and same thing. Countless e-mails, go-to-meetings, phone calls with the current high school programer of the week...now months have gone by with no Outlook sync. an e-mail to Mr. Craig Klein, President, was replied to accusing us of being the problem, rude, nasty and completely uncaring that his product did not work properly for us. Finally, after 2 months the issue was solved and guess what? It was a password issue on their end, NOT our end at all. No apology from Mr. Klein. Two months went by and everything seemed to work well, until all our sales leads disappeared. Over $8M worth of sales leads gone. Of course, no one can find them. High School programmer only works 2 days/week, and on those days he doesn't get back to us. finally an e-mail is sent to Craig Klein again demanding an end to the service and a full refund. E-mail sent a second time. E-mail sent a third time. Finally I sent the e-mail to Hana and got reply saying that 30 days notice were required, and a refund would only be sent for the unused months that were prepaid. This company has a product that does not work properly, a president that sends out vile nasty e-mails to it's customers, and practices that border on fraud. Stay away!!!!

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