| Reply Real Estate |
| Reply Real Estate Bait and Switch Company Total Scam San Ramon, California |
| 18th of Mar, 2011 by User595037 |
Realtors beware....this Company is a scam.... I am usually a very sceptical person;with many years in the real estate industry; but this Company got me... I received a phone call from this Company stating their organization generates leads for Realtors. I asked how they got my phone number and they said from my local R E Association (Board) to represent that they have credibility. Being skeptical I asked how their lead generation system worked. To make a long story short basically implied that they would not charge me for the lead until I have a qualified lead and confident that the lead would turn into a client. I am usually pretty good in interviewing potential clients so this part seemed OK to me. Especially since this Company Rep reassured me several times I would not be charged except for the initial non refundable set up fee of $55.00. and I could cancel this service anytime within 30 days. She said I would receive an email confirming this and a disclosure of terms and conditions that I would need to accept. Couple of days went by I received a call from the account rep for my area and asked if I received the email of terms and conditions. I said I hadn't she said to check my spam might be there. So that was a red flag to me.. I checked and there was the email. I read the terms and conditions which where not want the representative had told me originally. I would be charged as soon as a lead is sent to me and I would have to request a credit on the next billing cycle. I immediately called the account rep and told her I did not agree to their terms and I am cancelling this service. She said she couldn't cancel that 2 leads had been sent to me I would be charged for. I told her I did not accept the terms nor did I accept or call the leads and I am cancelling this service and I do not authorized my account to be charged. I notified my bank to block charges from this Company. I thought this was over since I heard nothing and my account was not charged. On March 17, 2011 exactly one month from cancelling this service my bank account was charged for 2 leads. I immediately called Reply and got voice mail so I emailed the acct rep. She responded that since I received the leads I would be charged for them. I sent her a copy of my email cancelling this service a month ago and reminded her that I never checked the box agreeing to their terms. I have since disputed the charge with my bank. So we will see if this Company disputes my disputed charge. I am posting this because of hard times for Realtors; there are companies out there that are scamming Realtors knowing this and taking advantage of our depressed market. I know that this is naive of me; but I am so disappointed in the direction our country is going. |
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