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| Regus Business Center Lies, Products and Services not rendered , Internet |
| 3rd of Mar, 2013 by User963049 |
I signed my agreement back in October 2012 for duration of one year. I feel I was deceived from day one!! I had no knowledge of all the hidden fees involved such as Kitchen amenity fee, Internet (per person) fee, and Phone lines were promised to be at $40.00 per phone, which they invoice us at $149.00. I have inaccurate invoices every month, which throws me off on my accounting. Every month I know I have to take 2-5 days correcting my invoices and to review it with my center manager. Her response to me is “oh that was a mistake, they are idiots in corp offices, I’m sorry” she would correct it but
there still would be issues with everything not being what I was promised from day one. Up until this day, which is about 5 months later, I am still being charged $149.99 for a phone line which I was promised $40.00 plus long distance
charges after I was told I could have an unlimited plan for $49.00. The main problem I have with my center is the fact that I was told the phone will display my caller ID. Every time I brought it up to my Center’s Manager, they would reply they would place a ticket for my request. It got to a point that I started loosing business because the field of work I’m involved in is Telemarketing and every time our potential customers / clients
would try to call back, they’d get an unprofessional generic Regus voicemail. I was told that the issue will be resolved within 3-6 weeks depending on how backed up they were. After 6 weeks I decided to bring the subject back up to my center manager, her words were “Oh the idiots at corp offices emailed me back and there is no way your phone number can be programmed to be displayed on caller ID. I’ve basically been paying for a service, which I can’t fully utilize and can’t have my employees dial off of cellular phones. This experience has been a total nightmare not to mention our center manager is a total liar and deceived us from day one! Every time we ask to speak to someone in corp offices, she says she can’t give any contact information out to center members. I thought if I signed a 1 year agreement I wouldn’t be just a member but rather a tenant of the business offices, at least that’s what she convinced me when I originally signed my agreement. I decided to set an appointment to discuss my issues with her one last time. She asked me to write a letter and explain everything we discussed and she asked me to email and promised to get me out of our lease by the end of March. Well 3 days after I sent my email I
tried to contact my center manager and came to find out she was on vacation for close to 2 weeks. I waited patiently for some sort of reply, when I saw her back in the center I asked if she had received my letter, she told me that she spoke to her supervisor and there is nothing she can do. Wait a minute, 2 weeks back she told me she would promise to get me out of my lease by the end of March now she’s telling me that she cant? The same-way she promised to make our phone numbers display on the caller ID?? Not to mention a few days ago in the kitchen I overheard a conversation with her and another “center member” that the deposits never get refunded because they are taken as retainers. Not only they won’t let me out of my lease, it seems my deposit will not be refunded back to me. If my issues are not resolved I will gladly post her name on this website to get my
issues heard and resolved once and for all. Everyone else in the center (the front desk people) are great, very respectful. It just seems our center manager really doesn’t know what she was doing and I was deceived from day one.
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