Public Storage

Public Storage, Inc Wouldn't refund my 4 months' rent when I vacated early Glendale, California

25th of Apr, 2011 by User704653

I prepaid several months on a storage unit. When I vacated the unit, Feb 2011, with 4 months remaining, I was assured I would receive a refund quickly (about 2 weeks), rather than the usual 4-6 weeks. Since then, I have checked back repeatedly, been assured that the District Manager was investigating the delay, that the check required further authorization, that the check status was "Pending," that in fact, no "service ticket" had been generated or submitted, that a supervisor had called upstairs and requested that a check be issued in the following weeks' check run, that her superior was not due back in the office before the next week, that there was/is nothing I can do/say to get them to respond. Having waited until today, more than 8 weeks later, as directed, I'm told "nobody responded to my emails upstairs," regarding assurances that the check would be overnighted, to arrive tomorrow. "They've all gone home for the day," comes the latest email. As the story keeps changing and morphing, I realize that I may be compelled to take this matter to Small Claims court, and lose a day following up. But a judgment may not compel them to pony up the dough. Evidently, I'm not the Lone Ranger in my disappointment.

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