| Primecast |
| Primecast is no good at all, not only with their service that sucks but with their billing !!!! Pompano Beach, Florida |
| 7th of Jul, 2011 by User257670 |
| The apartment complex where I live uses Primecast for the TV service through DirecTV, Internet, and phone. Since day 1 has been having all types of problems; specially technical; but now even more when it comes to billing. On the bill that received for July things got worst. This is the e-mail that I sent to Primecast: Upon receiving the new bill today in the mail brings a problem being much higher than what it has been before and what was told that it would be. To add to it, no services has been added or changed prior June 25, 2011 adding HBO but that won't be affect this bill and will be next month. Since day 1 has been having ALL types of issues with your service - you name it ! On August 16 will be 1 year of having your service. Not 2 bills have ever been for the same amount each month. Within the year it has been only 3 services changes to the account. HBO was canceled, the phone service was canceled, and now adding again HBO. When called customer service and questioned the charges on this bill was told that they realize they missed a $10.00 HD Entertainment package charge, and a $7.00 DVR Entertainment package charge, but they realized that in May it has never been charged. Now they are charging that and have said that they can go back to the original time that we got the service and charge for the whole year because they said were supposed to always been charged for it. Also on this month's DirecTV charges are being charged double because Primecast did NOT charged for the DirecTV charges last month. On top of this were told that in August the $24.00 DirecTV Spring promotion credit will end adding an additional $24.00 to the bill. As of today I have been told that without HBO for next month the bill will be $117.00 This apartment complex has a flyer from Primecast in which clearly advertises a PROFESSIONAL package that includes ENTERTAINMENT PLUS (CHOICE plus HD Channels & DVR Service), plus Supreme (15M/3M - Home office and online gaming), plus Unlimited Voice (Unlimited nationwide calling + 9 calling features including voicemail) plus Home Office & Gaming Optimization (Includes Static IP, higher bandwith bursting, higher prioritization) for $129.99 per month. Also it clearly states this is for new or existing customers. I am attaching a copy of this for your information. When asked if going to be paying $117.00 for 2 services why can not have this promotion ? Was told that was not eligible for it because I have a $5.00 National Spring 24 mo. email promotion. To summarize, when we got service installed in August 2010 were told that the monthly bill will be about $85.00. Then when started having issues at the beginning of the year after the phone service was canceled were told that the bill was going to be about $95.00 which is an increase from having 3 services. Now still only have 2 services and they are saying that the services will be $117.00 NOT including the premium movie channels. So, how come when had ALL 3 services was less money than now that have only 2 services it went up and now with other changes is going up again ????? On an additional note was told that had a 24 month agreement when originally had no agreement at all and a month to month. Never agreed to any commitment agreement. Explain ALL this ? Also they are saying that in August it will be another $24.00 which brings the bill close to almost $150.00 for the same 2 service that has since March. Being this the case you are MORE expensive than the other companies when your advertisement all the time says: "Lowest Price Guarantee". The same applies to your advertisement also says "Outstanding Customer Care" and "Unbeatable Products and Services". All this is clearly a lie !!!! Unfortunately this apartment complex is ONLY wired for your service, Primecast, and there are not other choices. If there were, such as Comcast, will switch to them but are stuck with your service since is either that or nothing. It is a shame since it is a great apartment complex and the only bad thing here is Primecast. |
|
|
|
|
Here at Primecast, we pride ourselves on giving our customers the best there is to offer when it comes to television, Internet, and phone services. We also strive to extend the utmost care to our customers when they reach out to us. Primecast would like to sincerely apologize for any difficulties or inconveniences you have come across, especially if you are not receiving the customer care you expect from your provider. We are always willing and able to assist our valued customers in resolving any issues there may be. Please contact our customer service call center at (866) 671-1117 or email us at [email protected] so we can help you with any concerns or if you have any comments/suggestions that we will find useful!
Thanks!
The Primecast Team |
|
|
Post your Comment
|
|
|
