Phone Power

Phone Power No Response Winnetka, CA 913, California

15th of Nov, 2010 by User300459

Phone power supposedly has tech support and sales access untiol 9PM Pacific time. This is not true, as they did not respond after 6:15 PM Pacific time by internet chat, phone or messages. 1. I started called at 6:15 their time on 11/16/2010 and results were as many times previously; waiting in numerous queues to finally be told unable to connect. I couold watch the queues go from 7 and 8 to 1, but never connecting. 2. I called by cell phone at least 5 times and each time was told selection #3 (tech support) was an unrecognized option. Options 1 and 2 were closed, even though web site claims they are also open. 3. I left 5 messages through their web site menu- all ignored. 4. I sent 4 emails to [email protected] and [email protected] before 7:45 PM, all ignored. At first both phone lines were out, not all services are broken/ non working. This NEW modem is all of 7 days old. I recently went through this problem 2 weeks ago. IF you ever get to talk to phonepower, the staff is friendly, but it appears their equipment and web site (availability) support information is totally in error.

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