| i went to turkey last November, and brought a carpet for deposit of $600.00, i cancelled the purchase upon my return, and called merrick in March 2011 to contact the merchant for the refunds. merchant refunded the deposit in 4/1/11 for $500.00 and additional $100.00 on 4/28/11. after the refund received by Merrick, i got a letter dated early May from Merrick lied that the merchant refused to refund the deposit. i then faxed a e-mail per merchant dated 6/7/11 to merrick that the refund had been credited to my credit card company Merrick. i called the merrick very many times even as of today 6/20/11, Merrick still, lied about my returned deposit of $600.00 and stated that merchant refused to credit to my account. that is until today that Merrick told me that Merrick advanced my deposit of $600 to my account, however, i need to wait 45 days for the merchant to dispute the issues. i asked the manager what issue? the Merchant sent me the proof of the returned depost of total $600.00. she further say thati have balance due. i told them that i lost my credit card since March and cancelled my credit care on 5/16/11. and all my balane is paid via automatic withdrawn by Merrick from my account direct in full payment each month. i never left any balance on my account. how in the world that i have not used my credit card since March 2011, and balance remained -0-, and in June 20th, suddenly balance due created by Merrick. see the following letters. all names blocked. Dear Mr. Karakaya, my deepest and sincerest apologies to your trouble and heartacts as much as mine. Now you have first hand encounter of American way to do business in such a mega disgraces and dishonest way. That I have been dealing with in last 40+ years on daily basis. I thank you for your time and effort to prove in need you returned the $600.00 deposit in April 2011. Which bank as of 6/20/11 3:30pm still lie of the facts. Could you please report and forwarded my e-mail to US Embassy in your country? To avoid future problems with US Banks for your own business sake and also, for the travelers uncalled abuses. you do remember that i told you i trusted you than my own bank. Monday, June 20, 2011 9:30am 3:54pm. To: Investigation and DIspute Department - Katherine Quiles/Manager, Merrick Bank by fax 1-516/576-2061 Cc: Merrick Bank, Customer Service. P.O. Box 9201, Old Bethpage, NY 11804-9001 per Ms. Quiless promise to forward the copies of my request for release the $600.00 ASAP. Re: $600.00 missing fund. CC: FBI Fraud department, foster city police department, postal office investigation department. Bank Fraud Agency Dear Ms. Quiles - Manager of Dispute Department: Merrickbank.com is not allowed e-mail. Merrick, pl. provide me a e-mail address that i can e-mail you the evidences for returned deposit of $600.00, the printing is not clear, it takes me from 9:30am to 1:40pm, to write the e-mail and tried find a way to print the attachments of evidence. And call Merrick at 800-253-2322 from1:40-2:00pm, waiting for transfer to dispute dept. no one comes to line. Phone hangs up. called back 2:01pm asking for Dispute dept. "your normal wait time is 1 minute", I tried to look up your web to find where can I reach you, this is what I found "merrick bank | Ripoff Report Directory | Complaints Reviews Scams Lawsuits Frauds Reported" 149 complaints, now I know why my phone is blocked, my $600.00 is missing from my account. Waiting, 2:10pm still waiting. 1t 2:14pm Ms. Ellen came to phone from dispute dept. immediately states that $600.00 has credit to my account on 6/14/11. And stated that I have balance on my account. Which I did not, another lies, my credit card lost for 3 month before I called Merrick to replace a card, they charges $15.00. So I cancelled my credit card on 5/16/11. And my balance paid in full automatic withdrawn by Merrick from my bank account direct. How in the world that I have not used my credit card for 4 + month, I suddenly have balance? asked to talk to supervisor, Ellen transferred me to Katherine Quiles, K said that the bank credit me $600.00 on 6/14/11, but the merchant did not, so I have to wait for another 45 days for the merchant to dispute before merrick can really honor the deposit of $600.00, I told K, that on 4/1/11 Merchant credit back to my account of $500.00 and on 4/28/11 that merchant credited to my account additional of $100.00. What means that bank give me the credit that the merchant did not return my deposit? I am hereby demand that the $600.00 immediately released to me and sends me a check to my address without any more lies, make-up stories, mis-documentation, and fraudulent business practices. Please immediately release my returned deposts (see faxed two attachments from Merchant, 4/1/11 returned deposit of $500.00; 4/28/11 returned additional deposit of $100.00. which until 6/14/11 the credit Marrick put back to my account and still refused to release the money. The Merchant do everything they can, and provided evidence above for the returned of deposits. What more dispute that Katherine Quiles referred from merchant? You literally tried to rob the consumers of their money from their account. Period. Pl. refer to Merrick Bank Ripoff Report. Pl. take note that it seems that all the banks functions in such deceive, dishonest business practice chronically, inveterately. It takes monumental time, effort, fax, telephones, e-mails to retrieve the $600 returned carpet deposits credited to my account from the Merchant and myselves, it just not fair for your bank committed such frauds, and costing so much trouble, pain, work loads and frustration on both me and the merchant. as of this writing, Merrick lied, refused, and denied to ever receive the $600.00 credit from the Turkeys Carpet Merchant. The merchant credited deposit of my carpet purchase of $600.00 to my credit care; however, you sent me a letter dated 5/4/11 stated that the carpet merchant did not return my deposit and closed subject dispute case. I faxed you the copy of merchant's e-mail dated 6/7/11 states that deposit had been returned. Now I received the evidence that the deposits had in need credited to my account ending Number #3453 (4120 6140 3716 3453) on two separated days on 4/1/2011 and 4/28/2011 for total of $600.00. As of I closed my account on 5/16/11, I was still told that the case closed, no returned deposit of $600.00 credited to my account. Could you tell me where the $600.00 went? I am faxing you two slip for the evidence of returns Of $500.00 on 4/1/2011 and $100.00 on 4/28/11. Pl. immediately forward I a check of $600.00 returned deposits from the carpet merchant from Turkey when I was travel in November 2010 purchased subject carpet. Stephanie J. C account: XXXXXXXXXXXXXXXX within two weeks if you refused to return my deposit, this matter will be forwarded to governmental concern agencies. Thanks you for your assistance and cooperations.
----- Forwarded Message -----
From: "
Sent: Monday, June 20, 2011 2:23:58 AM
Subject: Fw[2]: Chargeback 500 +100
Dear Chargeback transaction documents to your credit card are attached. Please check the first and the last four digits of your credit card on the papers, you will see that 500+100 total 600,-USD credited to your credit card. Kind regards. Bazaar 54 kapadokya When I confronted Ms. Quiles-manager-dispute dept. that the scam report I saw on the web, she said those are falsified reports against Merrick. My experiences dealt with Merrick from get go when the first time I opened the account, I detect a bad smells which get worse even after I closed my account. |
