|
| Living Spaces Furniture, LLC WORST CUSTOMER SERVICE AND DELIVERY EVER! La Mirada, California |
| 28th of Oct, 2011 by User433214 |
| Worst customer service experience I have ever had from any company!! They advertise same Day Delivery,,.Ya Right. I went late night on Thursday, so knew, of course, it would be a Friday Delivery..I received a 6-10p window, and They were a NO CALL, NO SHOW!!! NOT EVEN A CALL!!! What professional organization does not even call or email? Then I called at 1145pm and got a Irene or Renee, cant remember, This girl puts me on hold for 5 minutes 2 come back and tell me they are on the corner of my street. 1215 , that corner must be far cuz they still were not here..then I proceeded 2 call and call and call...and now NO HUMANS would answer...only voicemails and recordings.. I left 4 messages.... advising them it was now 1am..no calls, not one call from the driver, the delivery team...NO ONE , not to mention if they had of shown up, im in an apt complex with neighbors and I have a toddler...how would they be able to deliver and properly put together anything at that ungodly hour...anyway...I get a call next morning at 9am...even though my messages said to them, My furniture better be here by 9am...And Adam tells me he is a supervisor...nice guy....but useless as a supervisor....He proceeds 2 tell me they only have a window tonight from ..guess..6pm-10pm.....I go off, that is totally unacceptable..U MISSED OUR APPOINTMENT FOR LAST NIGHT..YOU BREECHED you delivery contract to me...I should be the first delivery of ur day..the 1ST!!! He said unfortunately there is no way 2 do that? WHAT? these people are completely Clueless...I am a missed committment on their part....an overdue delivery..He states he cannot even assure me I will be the first delivery of that 6-10pm..IS HE KIDDING RIGHT NOW? I would be on the phone to Dispatch so fast, like we missed this customers delivery...we need 2 give them priority.... I spent over $1200 dollars for 2 pieces of furniture in this store...and Sadly, I was going to go back incremenentally to put together My Bedroom set and My daughters in sections..becuase of the cost of some items...So I was planning on spending quite a bit of money in this store..and going to have to go through at least 2 more deliveries..Now, Im going to have to research who else sells the furniture im seeking because I see they put no value on Customers or what customers spend in their establishment to even provide at minimum adequate and FAIR customer service. I mean things happen, sure. Its how you handle the events that happen that make u a quality establishment.. And the way these robots handle issues that occur, is beyond unreasonable to the customer who has 2 put their life on hold for their mess up.. And its just like they are all living in a computerized , animated, twilight zone... Where are the 2 brothers who use to advertise a family like store..they must have got way to big to care about the customer now.. Any chance I get, Im going to share my experiences with friends..cuz I find this to be outrageous..FALSE ADVERTISEMENT ON LIVING SPACES PART..BUY TODAY, DELIVERED TONIGHT!! TRY 2 days later, and no phone calls !!! Living spaces..u should buy my 2 bedroom sets for me for the valuable time you have wasted out of my life! Time is valuable and u cant get lost time back!!! You have totally missed the Boat on this one!! U may want 2 look into hiring a different delivery company who u can count on 2 make things right for the customer.. Adam was nice enough 2 say he would like to refund my delivery fee.Thanks Adam , but again. Is that Really Enough? Making me sit around lke an idiot til 1am, w/BRONCHITIS mind you.Time is Valuable and 2day My whole day is wasted waiting for these people who miscommitted yesterday..So LIVING SPACES..FAMILY ORIENTED..CUSTOMER SERVICE YOUR NUMBER ONE PRIORITY.What are u going to do to make this right? Probably Nothing , from what I see so far.. Beware..Go to easylife of something....Ashley Furniture, Bassett, Linders. |
|
|
|
|
| This Consumer hit the nail right on head, Similar Experiance! at the Van Nuys Store |
|
|
Post your Comment
|
|
|
