IRN PAYMENT SERVICES

IRN PAYMENT SERVICES IRN COVERAGE GROUP LLC Held back making deposits into our business account for four weeks. Bogus Reasons Reported to us , Intern

4th of Nov, 2010 by User746134

IRN PAYMENT SERVICES held up an entire batch of credit card deposits because of two sales that only needed to be verify and poor employee conduct. They do not have a Customer Service Department. I received a phone call two days after the credit cards were processed that IRN needed information on these sales. I helped immediately to verify the two customers and amounts by faxing invoices and signed credit card receipts (which I found out that same hour were to light in color to read when I called to verify if they received them) I then EMAILED the same information to them immediately after this telphone conversion. They claimed after a week they never received these papers. (They emailed me first so I had the "correct email address"). I received no reponse from IRN and continued to check with my bank on this deposit that still didn't take place. No one contacted these customers for verification for four weeks. I FINALLY HAD TO CALL MY CUSTOMERS and asked them to call IRN (which they did) to get my batch deposited into our business account.

It was impossible to get a supervisor from the original telephone associate. I had to find someone to talk to by going into Division of Corporations and dive deeper since no officers were listed. I finally found the presidents name called, received a recording with an extension number. This continued to happen with two other individuals under the presidents name. After leaving two messages I received a phone call back.

The gentleman was very belligerent with me and the facts he got from the department that I spoke with initially lied to him and he in-turn told me first that the customers did not received their merchandise and then he told me I told the customers what to say. I demanded to do a conference call with all of us on the phone and he then refused.

The next day the funds were deposited into my bank account.

When you ask to speak to a supervisor and are refused, then you demand to speak to someone... There is a HUGE problem. But when you have a problem finding out who in the ENTIRE COMPANY can help you solve a problem it is very unnerving and certainly raises RED FLAGS. I had thousands of dollars ($17,000) that were not being deposited into your account without justification. We are in the process of finding a different company to handle our business. IT TOOK OVER 4 WEEKS FOR THIS DEPOSIT TO TAKE PLACE.

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