Turbo-Tax a

31st of Dec, 2011 by User697479

I'VE USED THIS SERVICE ON BASIC INCOME TAX FILING FOR A NUMBER OF YEARS BEFORE. BUT, IN 2010 I HAD INVESTMENT, CD'S, COME DUE. FILED MY INCOME TAX WITH TURBO-TAX THINKING OR HOPING IT WAS GOING TO BE DONE CORRECTLY. WENT THRU ALL STEPS INCLUDING DECLARING MY MATURE CD'S. FILED MY INCOME TAX AND GOT A LETTER FROM IRS TELLING ME THEY(IRS) WERE DUE $8000 FOR THE INVESTMENT, CD'S. I FILED MY TAXES IN FEB(I'M RETIRED) PLENTY OF TIME TO CORRECT ANY ERRORS MADE ON THE RETURN. TURBO-TAX SAID THE RETURN WAS CORRECT. PROBLEM WAS,,,,TURBO-TAX DIDN'T PICK UP MY CD WHICH MATURED IN THE TAX YEAR I WAS FILING. TURNS OUT IT WAS A FLAW IN TURBO-TAX SOFTWARE. I DID RE-INVEST THE CD BUT TURBO-TAX HAD LEFT TOWN. THE SOFTWARE PICKED UP THE MATURED CD AS INCOME,,,HENCE, TAXABLE INCOME! THE ONLY SUPPORT AVAIABLE IS ON THE WEBSITE. NO E MAIL ADDRESS, NO CONTACT PHONE NUMBER OR EVEN A 800 NUMBER. IMPOSSIBLE TO CONTACT THEM. THEIR "GUARANTEE" IS WORTHLESS. AFTER TRYING FOR WEEKS TO CONTACT TURBO-TAX(I DID RECEIVE A E MAIL TELLING ME THEY HAD GOT MY COMPLAINT) I PERSONALLY CONTACTED THE IRS IN ATLANTA, GA AND THEY HELPED TO CORRECT THE PROBLEM FOR $7500 LESS! SO BE VERY CAREFUL WHO YOU USE ON FILING YOUR INCOME TAX. I CERTAINLY WOULD NOT USE TURBO-TAX AGAIN.

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