ING DIRECT SHOPPING NETWORK DSN 4.0 CT ZIRCON PURCHASED THAT WAS CRACKED. RETURN NOT RECEIVED AS OF 5 MONTHS SINCE ITEM RETURNED TO THEM glendadale,

11th of Oct, 2011 by User973067

4/15/11 Purchased a 4. ct blue zircon from DSN. Stone chipped and returned per DSN return policy. I was told I would receive a replacement. I called DSN 1 month after their replacement promise to me and I was told the stone could not be purchased by them at a similar price as when I bought the stone from them. I was told I would receive a credit to my credit card. As of 9/10/2011 I have not received a credit. Customer service had requested my refund on three occassions and I beleive the company is having money problems as my refund of $165.00 has not been applied to my credit card.

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