| Infinity Dish |
| Infinity Dish Infinity Sales Group, LLC INFINITY DISH - Bait & Switch Advertising - BEWARE! Internet |
| 13th of Dec, 2010 by User991318 |
EWARE: Infinity Dish advertising 2 Room HD DVR Upgrade as a part of their current promotion, but that really means only ONE ROOM HD DVR and the other only STANDARD!!! INFINITY DISH - Blatant False Advertising: Very specifically on their website under current promotions it says "2 Room HD DVR Upgrade", "FREE service on second TV", "Free Activation ($99.99 Value)", "The most HD channels in the business", "Highest quality picture in the business", "Rated #1 in Customer Service"...
In fact in reality what you get is only one TV in HD and the second only standard. But no where does it even say the word "standard" on their "current promotions" page! Not until the technician came to install was the first time I was ever told that what I would be getting was only one TV with HD! I still cannot understand how or why they would do something so clearly wrong. THIS IS BLATANT BAIT & SWITCH ADVERTISING!!! And when I talked to several different tiers of , the best I could get was, "Well if you want HD in two rooms then you need to pay an additional $99 up front cost and then an additional $10 per month rental fee for an additional box". But QUITE SIMPLY I ALREADY ORDERED THEIR 2 ROOM HD DVR UPGRADE AS A PART OF THEIR CURRENT PROMO PACKAGE!!! So, after much frustration, I cancelled the service even while the technician was still there out of shear principle alone. This is simple wrong and it truly pisses me off... beware of Infinity Dish and ... slimey business practices and this behavior should be reprimanded! |
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We were also scammed by this company. After setting up work order with Infinity, I was little curious about the $49.95 fee and did some research online. There were so many complaints about this company and we also came to find out that if you sign up directly through Dish Network you don't have to pay that processing fee.
So, we called Dish network immediately (within 24 hrs after setting up the work order with Infinity ) and cancelled the work order and got the refund for the programming charge that was charged by Dish Network. But they sad they couldn’t refund the processing fee since it was charged by their third party retailer “INFINITY DISH“ or “INFINITY SALES GROUP“. So, I called Infinity to ask for my refund and they kept transferring the call to the Dish Network customer Service and even hung up my call few times.
After, wasting about 100 minutes of our cell phone minutes going back and forth between Infinity and Dish customer service, I had had it. I was pissed…I mean really pissed. I was motivated to do anything possible to get my money back. To be honest, it wasn’t even about the money anymore, it was about what is right and what is wrong. So, if you really want your hard earned money back from these thieves, here is what you need to do.
a) Dispute the charge with the credit card company or the bank claiming it was a fraud charge since you can’t get hold of anyone at Infinity.
b) Filed complaint at Better Business Bureau <www.bbb.org>. Type in your zip code and then click on "File a complaint". Then keep following the on screen steps. When asked about the company you want to file complaint against, Type: Infinity Sales Group, LLC, P.O. Box 810491, Boca Raton, FL 33481. Then, write briefly what happened. Make sure to ask for the refund and also write that you want Infinity to remove your name, address and credit number from their data base. Don't forget to submit your complaint.
c) Also, file complaint at <www.infsalesgroup.com/contact.php>. This is Infinity's (or Info Sales Groups) legal website. It took me a while to find this out. Briefly write down what happened and ask for your refund. Make sure to include your name, address and the dish acct number the sales guy gave to you through the phone.
D) Lastly, EDUCATE, EDUCATE! Tell everyone you know (friends, family, neighbor, blogs...etc) about your horrible experience with Dish Infinity so that you can save them from getting ripped off.
I hope this helps |
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