Hughes Net

Hughes Net WORST INTERNTE SERVICE AND CUSTOMER SERVICE I EVER HAD , Internet

13th of Jan, 2011 by User267448

On December 13, 2010 i recieved a flyer in the mail about the Goverment Recovery Act sposered through HughesNet. I contacted them and set up service with them. When it was set up i signed up for the basic plan which is 40.00 a month. I was susposed to get 200mbs of downloads a day. Come to find out that means opening web pages not actually downloading things!!! When the service became really slow I called to complain only to be told I had exceded my Fair Acess Policy limits. After pitching a fit they removed me from the "fap" for the time being. I asked how I had exceded it and thats when I found out that all I could do is surff the web. So I stopped doing anything except checking email, facebook, and chatting on facebook and yahoo messanger. Well its still slow as all can be. I cant load more that one page at a time, chat freezes up, pages wont load right, ect. WhenI called to see what we could work out about getting the speed and download limits upgradedI was infromed thatI couldntchange anything unlessI signed a 2 year contract. Now why wouldI want to sign a contract for somethingthatI already hate and have only had it a month?

Then I recieved a bill from them yesterday for 46.00 which is 6.00 more that its was susposed to be. Well this morning i checked my balance on my debit card and the money has been debited, i was supsosed to be notified before they took any money off so that i wouldnt have overdrafts but they didnt do it. I called the corporate office just a little bit ago and the guy almost made me cry... i have never been made feel so stupid in my life and i know A LOT about computers. Every time i brought up a issue thatI had with the company he had a new excuse... At one point he actually said "we are a company and we are out to make money!!!!" thats when i lost it cursed him out and hung up the phone. I am currently looking into dial up cause its cheaper and probably just as fast as the junk im paying almost 50.00 a month for! I really wish i could figure out how to contact the government to tell them that they are ripping innocent people off.

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