Rent A Wreck Rent A Wreck Miami actually are wreck vehicles no air bags, Miami, Florida

30th of Oct, 2011 by User165735

We found in Kayak a rental car, Rent A Wreck, did the reservation and went to the location to pick up the vehicle, when we arrive we found a nasty place, looks like a cheap small used car-lot, they ask us to paid in cash so we have to take money out of a ATM 6 blocks away, they charge 9,95 a day for booking before 48 hours, that was almost imposible to see in the website, the customer service was awful. we were trying to leave and no rent nothing but they said that the deposit of $50 dls made in kayak we will loose it, so we decide to give them a chance. Im a Certified Mechanic and the first thing I saw was mayor collision in the front end, I ask the employee if the air bags was working and they laugh with no clear answer. I checked the dash and no air bag light on, so we left . In our way home the car was fine, later on , we decide to go out and 10 pm the car broke down, i called the company and the knew that the car was no good, anyways I told them that I will return the car next day. We drop the car and found out that the air bags was cut out just the cover on it. i ask to return my money and they said, find a a good lawyer "in the contract we told you no returns" we call the corporate office and they know the onwer Eduardo Bofill Jr for priors complains. I really thing that the state of florida should not license a car rental in this conditions when a

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4792 days ago by Rawpr

We are sincerely sorry to hear you had such a negative experience at one of our locations. We encourage you to call our customer representative and explain your experience so that we can look into this matter further. Our customers are very important to use and we hope we can reach a resolution. Please call (240) 581-1308. Thank you.