High Tech Automotive formerly Kenwood Automotive & Tire failure to inform about charges Norton, Massachusetts

18th of Feb, 2013 by User478842

I decided to help a local business and went to their shop.
I told them I was about 99% sure I had a small exhaust leak and questioned if it could have been near the O2 sensor since my MPG had abruptly gone down and asked if they could check it out.
They asked for my keys which I gave them.
They pulled my car into one of the bay doors and opened the hood (I watched through the window).
He then put it up on the lift and in less than 5 minutes they came in and said it was the flex pipe.
I asked what he would charge to replace it.
He replied "$70 for the part and 1 1/2 hrs labor, $230 plus a $25 diagnosis fee"
I said what do you mean a diagnosis fee...you didn't tell me there would be a diagnosis fee.
I told you I was 99% sure there was a leak or I wouldn't have come in here.
I asked if he thought it would be appropriate to have informed me before looking at my car that there would be a $25 diagnosis fee at which time I could have made the decision to have them proceed.
He replied "No".
Moral of the story, if a business person doesn't think it is appropriate to inform a consumer of charges prior to doing work then I don't think it's appropriate to do business with that company.
Make your own choice personally I will never go back and will certainly not recommend this busuness to anyone.

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