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| Futons Now ,Lifestyles Furniture, Lifestyles Furniture of Davenport, Iowa Futons Now advertising is deceptive. Customer Service was very Bad! They |
| 21st of Sep, 2011 by User705162 |
(1) Lifestyles also operates as Futons Now. (2) I went on Lifestyle’s Futon’s Now website and ordered a full size Futon frame in mid
August 2011. I paid approximately
192.00. (3) The Company sent a chair size futon frame instead. (4) UPS delivered two boxes. (5) The contents of one box (part of the frame) had an ink stain. (6) The frame was of extremely poor quality. (7) The advertisement does not reflect what was inside of the boxes. (8) I called Futons Now (which I learned was also Lifestyles). (9) The Futons Now representative told me that a company named Collegiate makes the
futons and that Collegiate makes “low quality products for college
students.†Nowhere on the Futons
Now website does it say that its products are of low quality. (10) When I contacted Lifestyles, the company rep.
was non-responsive; and extremely unprofessional. (11)
He refused to take return of the merchandise. His basis was that he orders from a company in North
Carolina called Collegiate. He said that his company was in Iowa. He said that I had to fight with Collegiate. (12)
I am convinced that he is absolutely wrong. I purchased from Lifestyles, not
Collegiate. (13) After many days and e-mails and phone calls -----finally,
he agreed to take the merchandise back.
He told me that I had to pay the shipping to North Carolina. (14) I shipped the merchandise to North Carolina. (15) When the merchandise arrived back, Lifestyles still
did not refund my credit card until I complained to Lifestyles. (16) Lifestyles finally refunded my account on
September 22, 2011 and deducted 15% and approximately 27.00 for the shipping
costs in sending it to me. (17) Although, the contract allows for the company to
charge 15% and shipping costs, the Company is not permitted to engage in false
advertising or to make it an obstacle-ridden path to obtain a refund. It took me approximately 3 weeks to
secure a refund and that I had to make call AFTER CALL AND E-MAIL after e-mail---- only then did
company respond to me. (18) I believe that “Futons Now “ is a scam. The company advertises something that
looks great in pictures, but it sends merchandise that looks nothing like the picture. In my case, the company
sent me dirty, junk-like looking wood. (19) It should NOT be necessary for the customer to have to call and call and e-mail and email to get the attention of
Lifestyles. (20) The representative dared me to complain to the authorities. It was like I was dealing with gangsters. |
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