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Firestone Complete Auto Care Store # 014346 Overcharged an unbelievable amount for parts and labor !!! Merritt Island, Florida
28th of Sep, 2011 by User844567
I took in my girlfriends 2005 Chrysler Van because the engine light would come on occasionally. I had the code read at Auto-Zone, and it was an emission system leak..very minor..or a loose gas cap. I was told, at Firestone, that the EGR Valve had to be replaced, and the cost would be $336.00 for parts, labor, and the original diagnosis fee. Leaving for Miami the next day, and in a hurry, we had the work done. After seeing the breakdown of costs, and doing some research about how difficult a job it was...I was astonished to find that the EGR valve retail at Auto-Zone was $ 64.00..but, I was charged, $ 149.15 !! ..and the labor..a job described on the internet as "done in minutes in your own driveway" ...cost $ 159.00 !! The battery terminal had been disconnected to make the repair... from the start to the end...34 minutes !! I feel like someone reached into my pocket and stole my money !!

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