| Filtropur |
| Bad customer service, bad product, no help whatsoever |
| 15th of Aug, 2012 by User28981 |
| I had gotten the Filtropur SFS and Commercial from Midwest Allergy Center in Fargo, ND.The person who came to hour house and sold us the equipment was a very well mannered gentleman that i will not name. I am not sure if he works there anymore since i haven't heard anything from them. My story goes as follows: I called in because of some "blackjack scratch card" that was left in my mailbox. It had Midwest Allergy Center on the back, with their local number and their "toll free" number. The prizes on the back of the card, and a couple of them looked really nice (55" vizio tv and ipod touch). I called them and said that i think i won, they said that i did and that they would send someone out to give me my prize. They said that in order to get my prize they would have to allow us to demonstrate their product, with no obligation to buy of course, and then i would get my prize at the end. They said it would be a 30-45 min presentation and that they just wanted my opinion. When the gentleman showed up, he was very courteous and was all about making sure that we were comfortable. We chatted for about 20 minutes and then he got started. As the presentation progressed, we could tell that he was more of a salesman instead of the "Indoor Air Quality Specialist" that they were calling themselves. By the time he got to the end of the presentation, over two hours had passed and we still hadn't eaten dinner. (He arrived at about 5:45pm, this was not 8pm. We went through the pricing and i couldn't even believe what he was showing us. $1900 for each machine, total price of $3798. We said we couldn't pay that much, so he called the office and talked to his "Boss." Honestly, it sounded like some childish acting man on the other end just screaming jokes to him. Finally he asked if we would be willing to take the machine for the weekend and use it. If we didn't like it then we could give it back, if we liked it then we could pay for it then. We agreed and used the equipment over the weekend. When the weekend was over, and the gentleman came back, we gladly payed him the money since we loved the machines. He then said that we were a preferred customer and that we get a third machine for free. We picked a second air purifier. He showed us how to use them and then left. After about a week, the purifiers started making the popping sound he told us about, so we used the pipe cleaners to clean the wires. The same thing happened a week later. Also, the sweeper was good at cleaning, but we started seeing dirt and dog hair keep blowing up from the brush in front all the time. We would empty the canister all the time, but it still kept happening. Also, when we went to go put it away, dirt would fall out from the front and side of the machine, like it wasn't making it into the canister itself. We called Midwest Allergy Center and they said to make sure all the seals are properly sealed and to not tip the sweeper on it's side when cleaning. Also, with the purifiers, they said the popping noise is normal after a while, and to use the pipe cleaners. That was it. We kept having problems and they kept telling us to just clean the machines regularly. Now i understand that they need to be kept up, but we were told that they would stay air tight and that the filters would only have to be replaced once a year. It has been three months and the filters are disgusting, the smell is horrid, and no one is willing to help us out. They said that we only had three days to give them back and now we are stuck with them. They said that we could buy more filters, but they are $130 for each purifier, and $60 for both of the filters in the sweeper. Also, we can't even get a chance to talk to the gentleman that came to our house, they keep saying "he is busy helping other people get clean, healthy air in their homes, we can help you now." Their customer service is horrible, and they really coax people into buying these things without following through with their problems. Also, i said that i wanted them to look at our machines and make sure that they are working right, and they said that i have to bring them into the store. Well i live three hours from Fargo and i am not going to spend that kind of time and money to go there. I explained that to them and they said that they aren't going to send someone up there because all the employees have to pay for their own gas to do so. I am really disappointed with the product, disappointed with their customer service, and disappointed with their integrity. They are supposed to be BBB accredited, but the only thing that they are accredited for is for being bogus, period. If anyone is thinking about buying anything from this company, or any other subsidiary of them, DON'T. They get you in on what seems to be a great deal, and then they forget about you. When you want help, they are never willing to do their part for it. |
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| Wow. I just got hired for this company. Tomorrow is my second day of orientation. I knew something felt off with the "thousands of dollars" that I could make a week. So as I learned what the product was called, I went online and I've been reading report after report about how horrible this company and product is. I refuse to be part of a company that rips off people and lies to their "employees". I can not wait to go back in their tomorrow and show my trainer/supervisor all the research and reviews. This is is wrong. And I suggest that people or person who filed the above complaint to call John McHugh's personal cell phone that he gave us today for us to call. Maybe you can get some revenge on him and this company. John's number is (440)344-8840 I hope this helps give you some piece of mind. |
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