Essential Retail Services

Essential Retail Services Pacific Air My company made repairs, we were NOT PAID, little communication from ERS, not answers from ERS Roseville, Califo

4th of Jul, 2011 by User433641

I was hired by Essential Retail Services to perform work at various retail locations. On their first call to me I spoke with Shawn, the dispatcher, about ERS's billing policy. He assured me that I would be paid in 30-60 days. After submitting my invoices without a confirmation that they were received I emailed to find out. It took a while to get an answer. The company is very unresponsive and disorganized in every aspect aside from procuring repairs. When they need the work done they'll call you 5 times a day. Once you complete the job and submit and invoice you're invisible. They don't even follow their own internal guidelines. I was doing work but was not listed as a vendor. No one asked me to fill out a profile, submit insurance info... nothing. I thought this was strange since I've worked for other retail service companies. I figured if I'm not an official vendor than A/P probably doesn't have me in the system and I won't get paid. So I started calling and emailing to find out when I'm getting paid. I got a vendor profile form from someone and noticed that they wanted a signature at the bottom confirming that I had read the "Agreement". There was no agreement attached so I requested a copy. I requested and requested and requested for 2-3 weeks with every contact I had at ERS. No one replied and I have never seen this "Agreement". Needless to say I did not sign the document. The last time I called I was told that the Accounts Payable person misses a lot of work and is behind. The receptionist could not provide any answers of course. She said the best I could do is leave a message for Accounts Receivable and I may get a reply. That was weeks ago. No reply. BOTTOM-LINE: If you're a contractor, even if you're hungry for work, stay away from this company. They also go by the name Pacific Air Conditioning and Heating. I wish I would have seen these reports before I started working.

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