Cuisinart CONAIR Cookware non-stick went bad, sent to co to repair/replace, co sent cookware back more damaged and did not follow their own email corr

14th of Dec, 2011 by User437485

Consumer's Original Complaint : Please see the email I sent cuisinart. I sent pots and pans back under warranty for review and fixing. They did not do what they promised, see below.Dear Cuisinart,We talked to a CSR and did not get good service. On October 6th I checked in with Cuisinart through this email (all history below) and asked how we would know if the pans would be fixed for free, or if they needed to be paid for fixing. On October 6th I got this "The technicians will send an invoice if necessary otherwise the pans will be sent to you. If you have any further questions please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays." The technicians DID NOT send an invoice. Your repair shop just sent the pans back with the petty excuse "we tried to call". My wife is home all day raising our little girl. There's no way she missed a phone call. I also emailed this address several times inquiring about what was going on. This service you have provided me is embarassing. If you are not going to be serious about having a manager call me and make this right, I'm going to report this to every agency I can. I don't want to report you to the better business bureau or other fraud agencies, please make this right. At this point, I think your company should offer to repair the pans for free. Here's why: I was told over the phone that the loss of non-stick was covered under warranty, that I would get an invoice if the pans were not deemed under warranty (but I was told it was), and the fact that I was lied to. That's bad business. I was proactive emailing about the status of the sitiuation, did not get any phone calls or mail invoices, etc. Product_Or_Service: pot/pan set Consumer's Desired Resolution: DesiredSettlementID: ReplacementI was told that my situation would be covered under warranty. Even on the off chance it was not, I was told that a voucher would be sent to my house with a fix price. I did not even get that. I want a full replacement of my pots/pans set. EMAIL TRAFFIC: has some duplicates sorry Ms. CUSTOMER LAST NAME, We attempted to call today (3:17 Eastern time) and somehow was disconnected when someone answered the phone. The mailbox was full and we were unable to leave a message. Please call our toll-free Customer Service Center at, 800-726-0190 Monday - Friday 7:00 am - 11:00 pm EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. Sincerely, Michele Cuisinart Customer Service Representative ------------ Original Message ------------------- Dear Cuisinart team, I would like a manager to call me. I am extremely mad that the pans arrived back at my house in the exact same condition! I was told two things over the phone. 1. That the loss of non-stick is a covered item 2. I would get a phone call or email asking if I wanted Cuisinart to FIX the pans should the techs decide it was not covered I got neither! I am going to file a complaint with the better business bureau unless someone is able to make this right. I communicated with you folks this entire time, I can't believe I was lied to. ANGRY CUSTOMER CUSTOMER PHONE NUMBER XXXX XXXX On Thu, Oct 6, 2011 at 12:32 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, The technicians will send an invoice if necessary otherwise the pans will be sent to you. If you have any further questions please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays. Sincerely, Michele Cuisinart Customer Service Representative ------------ Original Message ------------------- Clint, WIll I be contacted by phone or email once they have been evaluated? On Tue, Oct 4, 2011 at 3:10 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your response and continued patience regarding this matter. Sincerely, Clint Cuisinart Customer Service Representative ------------ Original Message ------------------- Pans are supposed to arrive on Wednesday with the below AR number. Please treat us fairly on this, we were so disappointed that our pans broke (no nonstick covering) so quickly! If the call on whether they are replacable or not comes into play and it#39;s borderline, please keep in mind I#39;m a 70% disabled veteran. I can provide paperwork to show that, I deserve atleast a fair shake. On Thu, Sep 29, 2011 at 1:01 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Yes, your Service number 301232459 is still valid and open for you to return. If you have any further questions please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays. Sincerely, Clint Cuisinart Customer Service Representative ------------ Original Message ------------------- I did not see a response, is my CURR AR 301232459 stil good to send back? On Wed, Sep 28, 2011 at 4:38 AM, [email protected] wrote: I wanted to ensure this CURE-ARR 301232459 is still valid. I am a 70% disabled veteran and the last month has not been kind to me. On Wed, Aug 24, 2011 at 6:17 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. You will have to send the pans in for evaluation. We cannot say weather they will be covered or not they will have to be evaluated. Sincerely, Toni Cuisinart Customer Service Representative ------------ Original Message ------------------- Hello, Can you please verify for me that my case will be handled fairly? We did not see in cuisnart box that we should not use in CUSTOMER ADDRESS texas. There was no warning that the product would lose the non stick surface from hard water. I understand burn marks are not covered, I#39;m asking about loss of nonstick surface after limited use. Pans were never put in a dishwasher. ANGRY CUSTOMER please call if better CUSTOMER PHONE NUMBER XXXX XXXX ---------- Forwarded message ---------- From: [email protected] Date: Tue, Jun 7, 2011 at 2:19 PM Subject: Cuisinart.com Product Inquiry To: PRIVATE EMAIL Ms. CUSTOMER LAST NAME, We apologize for any problem you may have encountered with your cookware. Our cookware does have a limited lifetime warranty against any manufacturing defect. However, if the pot/pan has been used on hiGh heat and/or damaged in any way it would not be covered under this warranty. In order to determine the warranty coverage you may send the item into us for an evaluation to the address listed below. You will need to enclose a check or money order in the amount of $15.00 for the entiRe set which will cover our returned shipping. We will evaluate the cookware for you: Cuisinart /Conair ATT: CURE-ARR 301232459 150 Milford Road East Windsor, NJ 08520 Please include a brief note inside the box, explaining the issue, including Model number of the product in question and a copy of the receipt. Include the SERVICE NOTIFICATION NUMBER 301232459 on the letter and on the outside of the box provided to you by Customer Service at, 800-726-0190 , Monday - Friday 7:00 am - 11:00 pm, EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. It is recommended that you send this package via UPS and/or any other tractable postal service method for safety. And keep the Service Notification number for your records so you can refer to it when making inquiries on this Work order. Sincerely, Michelle Cuisinart Customer Service Representative ------------ Original Message ------------------- Thank you for your response. Here is all of my info from my pots and pans. GW19-16, GW22-20, GW19-18, GW22-26F then they all say V#27091 Is that what you needed? I also have a copy on my receipt if I need to submit that also. On Mon, Jun 6, 2011 at 8:49 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. How many pans are defective? Please reply, with history, to this email, providing your model number, which will be located on the bottom of each of the defective pans. We welcome you to call us at 1-800-726-0190 , with that information, if you prefer. We will set up an evaluation of your cookware. Sincerely, Desiree Cuisinart Customer Service Representative ------------ Original Message ------------------- First Name : ANGRY CUSTOMER Last Name : CUSTOMER LAST NAME Initial : Address (Number and Street) : CUSTOMER ADDRESS Street Apt # : City : CUSTOMER ADDRESS State : TX Zipcode : 76903 Daytime Phone Number : CUSTOMER PHONE NUMBER-XXXX-XXXX Email Address : PRIVATE EMAIL Model Number : GW-10 Color : Black/Silver Serial Number : Description of Problem : We have had this cookware for 6 months and REALLY loved them when we got them. The last month or so they have really become disappointing and seem to have gone down hill. It seems like the non stick part has come off and the handles get very hot when cooking. Also, they scratch very very easily. We have taken care of them by hand washing only, and hanging them on a pot rack as opposed to stacked in a cabinet. We have followed every instruction carefully and they still have not held up well. We use a mild dish soap, but we do have hard water here. I don#039;t know if that would have anything to do with the non stick issue. PLEASE help us out and make this right. We were looking for long term cookware and are extremely disapointed. Thank you. Additional Information : This message was auto-generated and sent at 2011-06-03 16:28:3 Sincerely, Wilhelmina Cuisinart Customer Service Representative ------------ Original Message ------------------- I wanted to ensure this CURE-ARR 301232459 is still valid. I am a 70% disabled veteran and the last month has not been kind to me. On Wed, Aug 24, 2011 at 6:17 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. You will have to send the pans in for evaluation. We cannot say weather they will be covered or not they will have to be evaluated. Sincerely, Toni Cuisinart Customer Service Representative ------------ Original Message ------------------- Hello, Can you please verify for me that my case will be handled fairly? We did not see in cuisnart box that we should not use in CUSTOMER ADDRESS texas. There was no warning that the product would lose the non stick surface from hard water. I understand burn marks are not covered, I#39;m asking about loss of nonstick surface after limited use. Pans were never put in a dishwasher. ANGRY CUSTOMER please call if better CUSTOMER PHONE NUMBER XXXX XXXX ---------- Forwarded message ---------- From: [email protected] Date: Tue, Jun 7, 2011 at 2:19 PM Subject: Cuisinart.com Product Inquiry To: PRIVATE EMAIL Ms. CUSTOMER LAST NAME, We apologize for any problem you may have encountered with your cookware. Our cookware does have a limited lifetime warranty against any manufacturing defect. However, if the pot/pan has been used on high heat and/or damaged in any way it would not be covered under this warranty. In order to determine the warranty coverage you may send the item into us for an evaluation to the address listed below. You will need to enclose a check or money order in the amount of $15.00 for the entire set which will cover our returned shipping. We will evaluate the cookware for you: Cuisinart /Conair ATT: CURE-ARR 301232459 150 Milford Road East Windsor, NJ 08520 Please include a brief note inside the box, explaining the issue, including Model number of the product in question and a copy of the receipt. Include the SERVICE NOTIFICATION NUMBER 301232459 on the letter and on the outside of the box provided to you by Customer Service at, 800-726-0190 , Monday - Friday 7:00 am - 11:00 pm, EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. It is recommended that you send this package via UPS and/or any other tractable postal service method for safety. And keep the Service Notification number for your records so you can refer to it when making inquiries on this Work order. Sincerely, Michelle Cuisinart Customer Service Representative ------------ Original Message ------------------- Thank you for your response. Here is all of my info from my pots and pans. GW19-16, GW22-20, GW19-18, GW22-26F then they all say V#27091 Is that what you needed? I also have a copy on my receipt if I need to submit that also. On Mon, Jun 6, 2011 at 8:49 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. How many pans are defective? Please reply, with history, to this email, providing your model number, which will be located on the bottom of each of the defective pans. We welcome you to call us at 1-800-726-0190 , with that information, if you prefer. We will set up an evaluation of your cookware. Sincerely, Desiree Cuisinart Customer Service Representative ------------ Original Message ------------------- First Name : ANGRY CUSTOMER Last Name : CUSTOMER LAST NAME Initial : Address (Number and Street) : CUSTOMER ADDRESS Street Apt # : City : CUSTOMER ADDRESS State : TX Zipcode : 76903 Daytime Phone Number : CUSTOMER PHONE NUMBER-XXXX-XXXX Email Address : PRIVATE EMAIL Model Number : GW-10 Color : Black/Silver Serial Number : Description of Problem : We have had this cookware for 6 months and REALLY loved them when we got them. The last month or so they have really become disappointing and seem to have gone down hill. It seems like the non stick part has come off and the handles get very hot when cooking. Also, they scratch very very easily. We have taken care of them by hand washing only, and hanging them on a pot rack as opposed to stacked in a cabinet. We have followed every instruction carefully and they still have not held up well. We use a mild dish soap, but we do have hard water here. I don#039;t know if that would have anything to do with the non stick issue. PLEASE help us out and make this right. We were looking for long term cookware and are extremely disapointed. Thank you. Additional Information : This message was auto-generated and sent at 2011-06-03 16:28:35. ANGRY CUSTOMER CUSTOMER LAST NAME âœ† Nov 10 to ANGRY CUSTOMER --------- Forwarded message ---------- From: Date: Thu, Nov 10, 2011 at 2:19 PM Subject: Cuisinart.com Product Inquiry To: ciejCUSTOMER LAST [email protected] Ms. CUSTOMER LAST NAME, We attempted to call today (3:17 Eastern time) and somehow was disconnected when someone answered the phone. The mailbox was full and we were unable to leave a message. Please call our toll-free Customer Service Center at, 800-726-0190 Monday - Friday 7:00 am - 11:00 pm EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. Sincerely, Michele Cuisinart Customer Service Representative ----------- Original Message ------------------- Dear Cuisinart team, I would like a manager to call me. I am extremely mad that the pans arrived back at my house in the exact same condition! I was told two things over the phone. 1. That the loss of non-stick is a covered item 2. I would get a phone call or email asking if I wanted Cuisinart to FIX the pans should the techs decide it was not covered I got neither! I am going to file a complaint with the better business bureau unless someone is able to make this right. I communicated with you folks this entire time, I can't believe I was lied to. ANGRY CUSTOMER CUSTOMER PHONE NUMBER XXXX XXXX On Thu, Oct 6, 2011 at 12:32 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, The technicians will send an invoice if necessary otherwise the pans will be sent to you. If you have any further questions please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays. Sincerely, Michele Cuisinart Customer Service Representative ------------ Original Message ------------------- Clint, WIll I be contacted by phone or email once they have been evaluated? On Tue, Oct 4, 2011 at 3:10 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your response and continued patience regarding this matter. Sincerely, Clint Cuisinart Customer Service Representative ------------ Original Message ------------------- Pans are supposed to arrive on Wednesday with the below AR number. Please treat us fairly on this, we were so disappointed that our pans broke (no nonstick covering) so quickly! If the call on whether they are replacable or not comes into play and it#39;s borderline, please keep in mind I#39;m a 70% disabled veteran. I can provide paperwork to show that, I deserve atleast a fair shake. On Thu, Sep 29, 2011 at 1:01 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Yes, your Service number 301232459 is still valid and open for you to return. If you have any further questions please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays. Sincerely, Clint Cuisinart Customer Service Representative ----------- Original Message ------------------- I did not see a response, is my CURR AR 301232459 stil good to send back? On Wed, Sep 28, 2011 at 4:38 AM, [email protected] wrote: I wanted to ensure this CURE-ARR 301232459 is still valid. I am a 70% disabled veteran and the last month has not been kind to me. On Wed, Aug 24, 2011 at 6:17 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. You will have to send the pans in for evaluation. We cannot say weather they will be covered or not they will have to be evaluated. Sincerely, Toni Cuisinart Customer Service Representative ------------ Original Message ------------------- Hello, Can you please verify for me that my case will be handled fairly? We did not see in cuisnart box that we should not use in CUSTOMER ADDRESS texas. There was no warning that the product would lose the non stick surface from hard water. I understand burn marks are not covered, I#39;m asking about loss of nonstick surface after limited use. Pans were never put in a dishwasher. ANGRY CUSTOMER please call if better CUSTOMER PHONE NUMBER XXXX XXXX ---------- Forwarded message ---------- From: [email protected] Date: Tue, Jun 7, 2011 at 2:19 PM Subject: Cuisinart.com Product Inquiry To: PRIVATE EMAIL Ms. CUSTOMER LAST NAME, We apologize for any problem you may have encountered with your cookware. Our cookware does have a limited lifetime warranty against any manufacturing defect. However, if the pot/pan has been used on high heat and/or damaged in any way it would not be covered under this warranty. In order to determine the warranty coverage you may send the item into us for an evaluation to the address listed below. You will need to enclose a check or money order in the amount of $15.00 for the entire set which will cover our returned shipping. We will evaluate the cookware for you: Cuisinart /Conair ATT: CURE-ARR 301232459 150 Milford Road East Windsor, NJ 08520 Please include a brief note inside the box, explaining the issue, including Model number of the product in question and a copy of the receipt. Include the SERVICE NOTIFICATION NUMBER 301232459 on the letter and on the outside of the box provided to you by Customer Service at, 800-726-0190 , Monday - Friday 7:00 am - 11:00 pm, EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. It is recommended that you send this package via UPS and/or any other tractable postal service method for safety. And keep the Service Notification number for your records so you can refer to it when making inquiries on this Work order. Sincerely, Michelle Cuisinart Customer Service Representative ------------ Original Message ------------------- Thank you for your response. Here is all of my info from my pots and pans. GW19-16, GW22-20, GW19-18, GW22-26F then they all say V#27091 Is that what you needed? I also have a copy on my receipt if I need to submit that also. On Mon, Jun 6, 2011 at 8:49 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. How many pans are defective? Please reply, with history, to this email, providing your model number, which will be located on the bottom of each of the defective pans. We welcome you to call us at 1-800-726-0190 , with that information, if you prefer. We will set up an evaluation of your cookware. Sincerely, Desiree Cuisinart Customer Service Representative ------------ Original Message ------------------- First Name : ANGRY CUSTOMER Last Name : CUSTOMER LAST NAME Initial : Address (Number and Street) : CUSTOMER ADDRESS Street Apt # : City : CUSTOMER ADDRESS State : TX Zipcode : 76903 Daytime Phone Number : CUSTOMER PHONE NUMBER-XXXX-XXXX Email Address : PRIVATE EMAIL Model Number : GW-10 Color : Black/Silver Serial Number : Description of Problem : We have had this cookware for 6 months and REALLY loved them when we got them. The last month or so they have really become disappointing and seem to have gone down hill. It seems like the non stick part has come off and the handles get very hot when cooking. Also, they scratch very very easily. We have taken care of them by hand washing only, and hanging them on a pot rack as opposed to stacked in a cabinet. We have followed every instruction carefully and they still have not held up well. We use a mild dish soap, but do have hard water here. I don#039;t know if that would have anything to do with the non stick issue. PLEASE help us out and make this right. We were looking for long term cookware and are extremely disapointed. Thank you. Additional Information : This message was auto-generated and sent at 2011-06-03 16:28:35. Sincerely, Wilhelmina Cuisinart Customer Service Representative ------------ Original Message ------------------- I wanted to ensure this CURE-ARR 301232459 is still valid. I am a 70% disabled veteran and the last month has not been kind to me. On Wed, Aug 24, 2011 at 6:17 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. You will have to send the pans in for evaluation. We cannot say weather they will be covered or not they will have to be evaluated. Sincerely, Toni Cuisinart Customer Service Representative ------------ Original Message ------------------- Hello, Can you please verify for me that my case will be handled fairly? We did not see in cuisnart box that we should not use in CUSTOMER ADDRESS texas. There was no warning that the product would lose the non stick surface from hard water. I understand burn marks are not covered, I#39;m asking about loss of nonstick surface after limited use. Pans were never put in a dishwasher. ANGRY CUSTOMER please call if better CUSTOMER PHONE NUMBER XXXX XXXX ---------- Forwarded message ---------- From: [email protected] Date: Tue, Jun 7, 2011 at 2:19 PM Subject: Cuisinart.com Product Inquiry To: PRIVATE EMAIL Ms. CUSTOMER LAST NAME, We apologize for any problem you may have encountered with your cookware. Our cookware does have a limited lifetime warranty against any manufacturing defect. However, if the pot/pan has been used on high heat and/or damaged in any way it would not be covered under this warranty. In order to determine the warranty coverage you may send the item into us for an evaluation to the address listed below. You will need to enclose a check or money order in the amount of $15.00 for the entire set which will cover our returned shipping. We will evaluate the cookware for you: Cuisinart /Conair ATT: CURE-ARR 301232459 150 Milford Road East Windsor, NJ 08520 Please include a brief note inside the box, explaining the issue, including Model number of the product in question and a copy of the receipt. Include the SERVICE NOTIFICATION NUMBER 301232459 on the letter and on the outside of the box provided to you by Customer Service at, 800-726-0190 , Monday - Friday 7:00 am - 11:00 pm, EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. It is recommended that you send this package via UPS and/or any other tractable postal service method for safety. And keep the Service Notification number for your records so you can refer to it when making inquiries on this Work order. Sincerely, Michelle Cuisinart Customer Service Representative ------------ Original Message ------------------- Thank you for your response. Here is all of my info from my pots and pans. GW19-16, GW22-20, GW19-18, GW22-26F then they all say V#27091 Is that what you needed? I also have a copy on my receipt if I need to submit that also. On Mon, Jun 6, 2011 at 8:49 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. How many pans are defective? Please reply, with history, to this email, providing your model number, which will be located on the bottom of each of the defective pans. We welcome you to call us at 1-800-726-0190 , with that information, if you prefer. We will set up an evaluation of your cookware. Sincerely, Desiree Cuisinart Customer Service Representative ------------ Original Message ------------------- First Name : ANGRY CUSTOMER Last Name : CUSTOMER LAST NAME Initial : Address (Number and Street) : CUSTOMER ADDRESS Street Apt # : City : CUSTOMER ADDRESS State : TX Zipcode : 76903 Daytime Phone Number : CUSTOMER PHONE NUMBER-XXXX-XXXX Email Address : PRIVATE EMAIL Model Number : GW-10 Color : Black/Silver Serial Number : Description of Problem : We have had this cookware for 6 months and REALLY loved them when we got them. The last month or so they have really become disappointing and seem to have gone down hill. It seems like the non stick part has come off and the handles get very hot when cooking. Also, they scratch very very easily. We have taken care of them by hand washing only, and hanging them on a pot rack as opposed to stacked in a cabinet. We have followed every instruction carefully and they still have not held up well. We use a mild dish soap, but we do have hard water here. I don#039;t know if that would have anything to do with the non stick issue. PLEASE help us out and make this right. We were looking for long term cookware and are extremely disapointed. Thank you. Additional Information : This message was auto-generated and sent at 2011-06-03 16:28:35. Reply Forward ANGRY CUSTOMER CUSTOMER LAST NAME âœ† Nov 18 to cservepop Dear Cuisinart, We talked to a CSR and did not get good service. On October 6th I checked in with Cuisinart through this email (all history below) and asked how we would know if the pans would be fixed for free, or if they needed to be paid for fixing. On October 6th I got this "The technicians will send an invoice if necessary otherwise the pans will be sent to you. If you have any further questions please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays." The technicians DID NOT send an invoice. Your repair shop just sent the pans back with the petty excuse "we tried to call". My wife is home all day raising our little girl. There's no way she missed a phone call. I also emailed this address several times inquiring about what was going on. This service you have provided me is embarassing. If you are not going to be serious about having a manager call me and make this right, I'm going to report this to every agency I can. I don't want to report you to the better business bureau or other fraud agencies, please make this right. At this point, I think your company should offer to repair the pans for free. Here's why: I was told over the phone that the loss of non-stick was covered under warranty, that I would get an invoice if the pans were not deemed under warranty (but I was told it was), and the fact that I was lied to. That's bad business. I was proactive emailing about the status of the sitiuation, did not get any phone calls or mail invoices, etc. CUSTOMER PHONE NUMBER-XXXX-XXXX On Thu, Nov 10, 2011 at 2:19 PM, wrote: Ms. CUSTOMER LAST NAME, We attempted to call today (3:17 Eastern time) and somehow was disconnected when someone answered the phone. The mailbox was full and we were unable to leave a message. Please call our toll-free Customer Service Center at, 800-726-0190 Monday - Friday 7:00 am - 11:00 pm EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. Sincerely, Michele Cuisinart Customer Service Representative ------------ Original Message ------------------- Dear Cuisinart team, I would like a manager to call me. I am extremely mad that the pans arrived back at my house in the exact same condition! I was told two things over the phone. 1. That the loss of non-stick is a covered item 2. I would get a phone call or email asking if I wanted Cuisinart to FIX the pans should the techs decide it was not covered I got neither! I am going to file a complaint with the better business bureau unless someone is able to make this right. I communicated with you folks this entire time, I can't believe I was lied to. ANGRY CUSTOMER CUSTOMER PHONE NUMBER XXXX XXXX On Thu, Oct 6, 2011 at 12:32 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, The technicians will send an invoice if necessary otherwise the pans will be sent to you. If you have any further questions please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays. Sincerely, Michele Cuisinart Customer Service Representative ------------ Original Message ------------------- Clint, WIll I be contacted by phone or email once they have been evaluated? On Tue, Oct 4, 2011 at 3:10 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your response and continued patience regarding this matter. Sincerely, Clint Cuisinart Customer Service Representative ------------ Original Message ------------------- Pans are supposed to arrive on Wednesday with the below AR number. Please treat us fairly on this, we were so disappointed that our pans broke (no nonstick covering) so quickly! If the call on whether they are replacable or not comes into play and it#39;s borderline, please keep in mind I#39;m a 70% disabled veteran. I can provide paperwork to show that, I deserve atleast a fair shake. On Thu, Sep 29, 2011 at 1:01 PM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Yes, your Service number 301232459 is still valid and open for you to return. If you have any further questions please reply, with history, to this email. We invite you to call our Customer Service Department at 1-800-726-0190, if you prefer. The hours of operation are 7 AM -11 PM EST Monday through Friday and 9 AM - 5:30 PM on Saturdays and Sundays, excluding major holidays. Sincerely, Clint Cuisinart Customer Service Representative ------------ Original Message ------------------- I did not see a response, is my CURR AR 301232459 stil good to send back? On Wed, Sep 28, 2011 at 4:38 AM, [email protected] wrote: I wanted to ensure this CURE-ARR 301232459 is still valid. I am a 70% disabled veteran and the last month has not been kind to me. On Wed, Aug 24, 2011 at 6:17 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. You will have to send the pans in for evaluation. We cannot say weather they will be covered or not they will have to be evaluated. Sincerely, Toni Cuisinart Customer Service Representative ------------ Original Message ------------------- Hello, Can you please verify for me that my case will be handled fairly? We did not see in cuisnart box that we should not use in CUSTOMER ADDRESS texas. There was no warning that the product would lose the non stick surface from hard water. I understand burn marks are not covered, I#39;m asking about loss of nonstick surface after limited use. Pans were never put in a dishwasher. ANGRY CUSTOMER please call if better CUSTOMER PHONE NUMBER XXXX XXXX ---------- Forwarded message ---------- From: [email protected] Date: Tue, Jun 7, 2011 at 2:19 PM Subject: Cuisinart.com Product Inquiry To: PRIVATE EMAIL Ms. CUSTOMER LAST NAME, We apologize for any problem you may have encountered with your cookware. Our cookware does have a limited lifetime warranty against any manufacturing defect. However, if the pot/pan has been used on high heat and/or damaged in any way it would not be covered under this warranty. In order to determine the warranty coverage you may send the item into us for an evaluation to the address listed below. You will need to enclose a check or money order in the amount of $15.00 for the entire set which will cover our returned shipping. We will evaluate the cookware for you: Cuisinart /Conair ATT: CURE-ARR 301232459 150 Milford Road East Windsor, NJ 08520 Please include a brief note inside the box, explaining the issue, including Model number of the product in question and a copy of the receipt. Include the SERVICE NOTIFICATION NUMBER 301232459 on the letter and on the outside of the box provided to you by Customer Service at, 800-726-0190 , Monday - Friday 7:00 am - 11:00 pm, EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. It is recommended that you send this package via UPS and/or any other tractable postal service method for safety. And keep the Service Notification number for your records so you can refer to it when making inquiries on this Work order. Sincerely, Michelle Cuisinart Customer Service Representative ------------ Original Message ------------------- Thank you for your response. Here is all of my info from my pots and pans. GW19-16, GW22-20, GW19-18, GW22-26F then they all say V#27091 Is that what you needed? I also have a copy on my receipt if I need to submit that also. On Mon, Jun 6, 2011 at 8:49 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. How many pans are defective? Please reply, with history, to this email, providing your model number, which will be located on the bottom of each of the defective pans. We welcome you to call us at 1-800-726-0190 , with that information, if you prefer. We will set up an evaluation of your cookware. Sincerely, Desiree Cuisinart Customer Service Representative ------------ Original Message ------------------- First Name : ANGRY CUSTOMER Last Name : CUSTOMER LAST NAME Initial : Address (Number and Street) : CUSTOMER ADDRESS Street Apt # : City : CUSTOMER ADDRESS State : TX Zipcode : 76903 Daytime Phone Number : CUSTOMER PHONE NUMBER-XXXX-XXXX Email Address : PRIVATE EMAIL Model Number : GW-10 Color : Black/Silver Serial Number : Description of Problem : We have had this cookware for 6 months and REALLY loved them when we got them. The last month or so they have really become disappointing and seem to have gone down hill. It seems like the non stick part has come off and the handles get very hot when cooking. Also, they scratch very very easily. We have taken care of them by hand washing only, and hanging them on a pot rack as opposed to stacked in a cabinet. We have followed every instruction carefully and they still have not held up well. We use a mild dish soap, but we do have hard water here. I don#039;t know if that would have anything to do with the non stick issue. PLEASE help us out and make this right. We were looking for long term cookware and are extremely disapointed. Thank you. Additional Information : This message was auto-generated and sent at 2011-06-03 16:28:35. Sincerely, Wilhelmina Cuisinart Customer Service Representative ------------ Original Message ------------------- I wanted to ensure this CURE-ARR 301232459 is still valid. I am a 70% disabled veteran and the last moth has not been kind to me. On Wed, Aug 24, 2011 at 6:17 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. You will have to send the pans in for evaluation. We cannot say weather they will be covered or not they will have to be evaluated. Sincerely, Toni Cuisinart Customer Service Representative ------------ Original Message ------------------- Hello, Can you please verify for me that my case will be handled fairly? We did not see in cuisnart box that we should not use in CUSTOMER ADDRESS texas. There was no warning that the product would lose the non stick surface from hard water. I understand burn marks are not covered, I#39;m asking about loss of nonstick surface after limited use. Pans were never put in a dishwasher. ANGRY CUSTOMER please call if better CUSTOMER PHONE NUMBER XXXX XXXX ---------- Forwarded message ---------- From: [email protected] Date: Tue, Jun 7, 2011 at 2:19 PM Subject: Cuisinart.com Product Inquiry To: PRIVATE EMAIL Ms. CUSTOMER LAST NAME, We apologize for any problem you may have encountered with your cookware. Our cookware does have a limited lifetime warranty against any manufacturing defect. However, if the pot/pan has been used on high heat and/or damaged in any way it would not be covered under this warranty. In order to determine the warranty coverage you may send the item into us for an evaluation to the address listed below. You will need to enclose a check or money order in the amount of $15.00 for the entire set which will cover our returned shipping. We will evaluate the cookware for you: Cuisinart /Conair ATT: CURE-ARR 301232459 150 Milford Road East Windsor, NJ 08520 Please include a brief note inside the box, explaining the issue, including Model number of the product in question and a copy of the receipt. Include the SERVICE NOTIFICATION NUMBER 301232459 on the letter and on the outside of the box provided to you by Customer Service at, 800-726-0190 , Monday - Friday 7:00 am - 11:00 pm, EST and/or Saturday - Sunday 9:00 am to 5:30 pm, excluding Holidays. It is recommended that you send this package via UPS and/or any other tractable postal service method for safety. And keep the Service Notification number for your records so you can refer to it when making inquiries on this Work order. Sincerely, Michelle Cuisinart Customer Service Representative ------------ Original Message ------------------- Thank you for your response. Here is all of my info from my pots and pans. GW19-16, GW22-20, GW19-18, GW22-26F then they all say V#27091 Is that what you needed? I also have a copy on my receipt if I need to submit that also. On Mon, Jun 6, 2011 at 8:49 AM, [email protected] wrote: Ms. CUSTOMER LAST NAME, Thank you for your inquiry. We apologize for any inconvenience you may have experienced. How many pans are defective? Please reply, with history, to this email, providing your model number, which will be located on the bottom of each of the defective pans. We welcome you to call us at 1-800-726-0190 , with that information, if you prefer. We will set up an evaluation of your cookware. Sincerely, Desiree Cuisinart Customer Service Representative ------------ Original Message ------------------- First Name : ANGRY CUSTOMER Last Name : CUSTOMER LAST NAME Initial : Address (Number and Street) : CUSTOMER ADDRESS Street Apt # : City : CUSTOMER ADDRESS State : TX Zipcode : 76903 Daytime Phone Number : CUSTOMER PHONE NUMBER-XXXX-XXXX Email Address : PRIVATE EMAIL Model Number : GW-10 Color : Black/Silver Serial Number : Description of Problem : We have had this cookware for 6 months and REALLY loved them when we got them. The last month or so they have really become disappointing and seem to have gone down hill. It seems like the non stick part has come off and the handles get very hot when cooking. Also, they scratch very very easily. We have taken care of them by hand washing only, and hanging them on a pot rack as opposed to stacked in a cabinet. We have followed every instruction carefully and they still have not held up well. We use a mild dish soap, bu do have hard water here. I don#039;t know if that would have anything to do with the non stick issue. PLEASE help us out and make this right. We were looking for long term cookware and are extremely disapointed. Thank you. Additional Information : This message was auto-generated and sent at 2011-06-03 16:28:35NGRY CUSTOMER CUSTOMER LAST NAME âœ† Nov 30 (8 days ago) to cservepop Dear Cuisinart, Is it official policy to lie to your customers and then ignore emails when it is pointed out? Please provide an answer to my last email from 12 days ago.

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