| enterprise rental |
| enterprise rental We rented a car and it was $1,985.00 more than we signed for Festus, Missouri |
| 26th of May, 2011 by User433049 |
| we were involed in a accident in 2005 when i contacted my insurance they said rent a car that they would pay for it. it took them 31 days to settle my claim i rented the car for $20.00 a day that is what was on my contract when i returned the car my wife called me and said these guy's want $1,985.00 for this rental i said how come our insurance aint paying for this she said she called state farm and the are not going to pay at all and that if she left the enterprise rental place they were going to call the police and have her arrested. well in my scurry i made several calls to managment and state government to no avail the all kept telling me it was a civil matter. and i got no luck with enterprise so i called my wife and told her pay it that there was nothing we could do at the at this time the total bill should have been $785.00 not $1.985.00 i still have not resolved this and now the statue of limitations have kicked in im told i contacted several attorneys and they are not intrested in this case. i was in the hospital for those 30 days and my wife was on her own and enterpirse really took advantage of her no doubt. well i have since rented from enterprise several times since then and i will admit so far no other problems i do however take pictures of the rental with my cell phone and document every little mark dent or scratch on it as well as have the salesman walk around the car with me and document all of it. and i pay cash in advance and i get a paid reciept showing paid in full before i leave the dam parking lot with the car thank you Alan Festus Missouri |
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| Wondering who owns Scaminformer? The answer is Preston E Lawson of Dayton OH. This lousey lowlife is busy posting harassment about people and companies so he can collect his commission from the Reputation repair companies. Report this fake investigator Preston Emanual Lawson of Dayton OH. |
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| Homework required. But repairable. Contact you claims adjuster. Yes the original claims adjuster from '05. Have them searched for at your agents office by claim number or date of accident. This can all be done over the phone. Explain to the adjuster the circumstances and find out "why" State Farm didn't pay for the rental. Now discuss the billing situation of increased rate from "State Farm Insurance" rate to "Retail Customer" rate. Despite insurance or customer paying Enterprise has always agreed to honor the "X company insurance" rate as long your reason for renting is due to a covered claim. 88% of Enterprise business is from insurance rentals. They aren't about to piss off their bread and butter. Realize you will need to provide documentation. How? Enterprise keep scanned in documentation in electronic format for years! This will all have to be obtained by request by the State Farm adjuster. There are also notes electronically stored by the Enterprise employee that show how/when/if State Farm ever agreed to pay for the rental. It will have name of aprovee, rate, and length of rental. It will also have follow up notes from Enterprise employees indicating billing and status of repair follow up with the bodyshop. I am certain it will also contain notes of your final payment discrepancy. Have all of this forwarded to the State Farm adjuster whom should contact the Enterprise Corporate Account Liason. They will then have Enterprise feet to the fire as they want to make you happy by showing State Farm they fixed their mistake by taking care of you fairly. |
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