Bitdefender Total Security Software Bitdefefender Bitdefender has a bug they acknowlege is theirs to fix but they won't return my money stating they h

30th of Dec, 2011 by User255322

I purchase Bitdefender Total Security on Sept 1, 2011 for $60. I had no problems until a month after I purchased the software on Oct 11, 2011. I began to have problems with my computer locking up and crashing and I noticed Trufos errors in my Event Viewer pertaining to Bitdefender. They told me not to worry about it. I opened my last ticket on Nov 11,2011 and finally on Dec 2,2011, Bitderfender acknowledged it was their problem. Two of my computers had already crashed so bad the operting systems had to be reloaded. I am not proctected from viruses, which is why I purchased their software. I asked for my money bacjk on 12/27/2011 and was told they would not give me a refund because they have a 30 day refund policy. So I have wortless software and they have my money. I was forced to purchase other security software to protect my 3 PCs. I want my money back. A supervisor named Chris Gollino claims I cannot have my money back and I must wait until they fix the software, but they are in no hurry becasue this is : a very difficult issue". Many others are having the same issue according to their own forum at http://forum.bitdefender.com/

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