Elite Moving Labor - Avoid at all costs, Internet

9th of Mar, 2013 by User371611

Elite Moving Labor - Made the mistake of going with this company to load my ABF trailer on 2/28/2013. Movers showed up 2 hours late. These were 3 kids that did not know how to pack a trailer. Did not get everything on the trailer due to their poor organization. When the trailer arrived at the destination, many items were damaged and broken. Many of the furniture pads that I had supplied for the movers were not used and simply sitting on the end of the trailer. Heavy boxes stacked on smaller boxes, metal items put ontop of wood furniture without pads and some things just randomly tossed about the trailer. The movers that unpacked our ABF trailer had a few words to say about the way Elite Moving Labor packed the trailer. The next day I realized they had over charged us for 5 hours of labor although they worked only 3. I called their customer service and spoke with their manager (Jessica). After reviewing the paperwork, she called me back and rather rudely stated that I had signed the paperwork and should have read it thoroughly first before signing. She then hung up on me as I was explaining the times that they worked to her. I was being very polite about the situation also. I know I should have read it, but it was late at night and was tired from packing all day--my fault for not catching their error I guess. Still you would not expect this type of customer service from someone who is supposed to be a manager. Do not use this "company" for your move. You will regret it if you do.

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