Diversity Youth Sports

Poor Customer Service, Billing Issues

10th of Sep, 2012 by kikicb10

In May 2012, I was looking on the internet to find youth sports leagues to put my son in. I came across DYS and saw that they were having a special for Fall registration. I registered my son for their soccer league.

In June, I began having random charges from this company on my bank statement. In the end, the charges amounted to over $300. I tried to contact them, but when I called their automated answering service came on saying their offices were closed until SEPTEMBER 3RD! I then emailed many times and still got no response. I immediately alerted my bank of the fraudulent charges and got my money refunded to me (minus the initial registration fee).

I saw no information on their website as to another way to contact them so I turned to Facebook where I saw they had a page. I commented asking many questions about the charges and the fact that I'd received no information about the upcoming season. They told me they were not responsible for the charges and they are in the process of making a new website. Those answers weren't good enough for me. I went back to their Facebook page days later and noticed I wasn't able to leave comments anymore. I found this odd so I created another account and went back to their page. Sure enough, I was able to comment using this new account. They apparently BLOCKED me for wanting answers!

Here it is, September, and nothing has been resolved. They claim to have everything worked out and have even began offering people free registration. They have closed their phone lines and only provide you the option to email them. These emails continue to go unanswered! I would just like a refund and nothing else to do with this company. They are very shady and untrustworthy!!

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