Consumer reviews and reports on scam companies, bad products and services
Design Your Wall Deceived me with the picture and description Van Nuys, California
11th of Apr, 2013 by User343809
DON'T BUY FROM DESIGNYOURWALL.COM. I ordered wallpaper from DesignYourWall.com. When it arrived, it was completely different from the item that was pictured on their website. I was expecting the Silver Damask on White wallpaper that was pictured: http://www.designyourwall.com/store/silver-damask-white-background-nino-pr-6132.html. Even though the url reads "silver damask white background," they were very clever in hoping that you didn't notice that the description actually says beige background, "Silver/Gold Damask on Beige Background." This is classic bait and switch. They show you a picture of one thing and send you something else. But here is the real hooker, once you receive the wrong beige background wallpaper, you can only get back a portion of your money because "there is a 30% restocking fee for ALL returns regardless of its condition:" http://www.designyourwall.com/sites/default/files/return_form.pdf. How terribly misleading! Don't fall for their bait. I even tried to exchange our item and we were told that we would still have to pay a restocking fee.
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