Design Your Wall Deceived me with the picture and description Van Nuys, California

11th of Apr, 2013 by User343809

DON'T BUY FROM DESIGNYOURWALL.COM. I ordered wallpaper from DesignYourWall.com. When it arrived, it was completely different from the item that was pictured on their website. I was expecting the Silver Damask on White wallpaper that was pictured: http://www.designyourwall.com/store/silver-damask-white-background-nino-pr-6132.html. Even though the url reads "silver damask white background," they were very clever in hoping that you didn't notice that the description actually says beige background, "Silver/Gold Damask on Beige Background." This is classic bait and switch. They show you a picture of one thing and send you something else. But here is the real hooker, once you receive the wrong beige background wallpaper, you can only get back a portion of your money because "there is a 30% restocking fee for ALL returns regardless of its condition:" http://www.designyourwall.com/sites/default/files/return_form.pdf. How terribly misleading! Don't fall for their bait. I even tried to exchange our item and we were told that we would still have to pay a restocking fee.

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