Cover Shield

Cover Shield 1usapowerseller Lifetime Warranty Is A Joke!!! Los Angeles, California

14th of Nov, 2010 by User591175

Purchased a car cover 6/26/10 for my son's birthday in late July. Paid $17.99 + $11.95 = $29.94 for a car cover described as having a lifetime warranty. Great deal, right?. . .Wrong!!!! My son had the cover on his car for approximately two months when it ripped (and basically rotted). I contacted Cover Shield via email and their reply was that they have never heard of this happening before (an obvious lie based on similiar reports filed on this website) and that thy would replace the cover 'free' if I paid a shipping charge of $25!!!! Are you kidding me!!! When I told them this was unexpectable they refused to reply to my subsequent email complaints. I tried to file a formal complaint with Ebay, however, as anyone who tries to do this will find, Ebay will not assist a buyer with a complaint on a product purchased more than 60 days preivously. After reading some blogs I find that it is a common practice for some Ebay Sellers to 'run out the clock' so a buyer cannot file a formal complaint with Ebay. I recently tried to visit the Cover Shield Store and found that they have blocked me Ebay login name. Having purchased over 250 items via Ebay this is the first company I've ever run in to that really does ultimately misrepresent their products, both in quality and warranty. I also discovered that Ebay's 60 day rule is really an enabling policy designed to benefit these type of companies. Bottomline: Do Not Buy Anything From Cover Shield. . .and if you do. . .Buyer Beware!!!

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Comments

4947 days ago by Susan1661

User591175 is exactly right! I had basically the same experience, except it was not a gift. The cover deteriorated within 3 months which was of course, too late to file a complaint. They really do not have a lifetime warranty and I cannot find anyway to get back at them. I plan to call Ken, the Customer Service supervisor every day until they refund my money. I have all day to do this since it is slow in Tech Support right now (my job).