Coccia Ford Lincoln Coccia Used Cars $21,000 Used Car Rip PreDelivery Service not done Wilkes Barre, Pennsylvania

11th of Oct, 2011 by User841525

I purchased a used vehicle for $21,000 from this dealership, they told me they were doing a through inspection and the vehicle was never in an accident. I had to delay pick up of the vehicle as they had to replace the front brakes and turn the rotors, perform a PA state inspection and apply the pin stripes I requested. I drove the car about 1200 miles, having problems took it to another dealership to find the brake work was never done, the rear brakes and rotors where shot and the left wheel well covers were missing and the right one had parts that belonged to the left side this is a serious safety issue as the missing parts allow anything from the road access into the engine compartment and could cause serious damage to it. Bottom line is almost $1,200 in repairs not to mention the safety issues involved. I have dealt with "Chris" he does not have a manager and does not report to anyone (per him) he has been dishonest, he is rude and unprofessional. I have provided him with the documents from the other service department. The bottom line is Coccia (through Chris with no manager and reports to no one) is going to do nothing to make this serious issue right. Certainly no acceptable when purchasing a $21,000 used car! Vic my sales person was great to work with however the most improtant is the credibility of the delaership and the product they represent. There is no credibility and they do not stand behind the vehicle they sell or the repairs done by the serivce department. Chris stated he would send his family on a 2200 mile trip with brakes at 2cm!!! Deson't think much of them, what do you think he would think of you as a customer!
Must be better dealerships than Coccia to deal with!

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