Chili Watches www.chiliwatches.com I purchased a Michael Kors watch for my wife and in route to being deleiveried they canceled and returned to Sender

15th of Nov, 2011 by User389841

I purchased a Michael Kors watch online from www.chiliwatches.com on Friday, November 11, 2011, I paid for it and received confirmation and a shipping notice with tracking number on Monday, November 14, 2011. I kept an eye on the tracking number and it was scheduled for delivery today, Wednesday, November 16, 2011. I then kept an eye on the tracking information from start to finish. Mid-morning I noticed an exception from FedEx and quickly called to find out why it was not delivered. Upon talking to a FedEx representative I found out that the seller, www.chiliwatches.com, had stopped the delivery and it was being rerouted back to chiliwatches. I then called the number listed on the website, www.chiliwatches.com, and no one answered. I tried three times before I finally left a message. I then proceeded to call the number for there parent company, Global e-commerce, and just so happened to be an international call and I could not complete it. In the mean time I received an email stating that I was receiving a refund. Within a few minutes I received a return phone call and the person began to explain the situation. I was told that the price was not correct and they did not catch it until now, almost 6 days later. I was told that I could repurchase it again for the correct price and I declined. No where on the site does it say anything about discrepancies in price and I believe they should honor it. Needless to say I have no watch and will not being doing business with this website EVER again!! I would also like to include there site says "free shipping" but there is no where in the checkout process to select it. Shipping is not free!! I was obligated to pay the delivery upcharge for 2nd Day. I highly recommend to everyone to shop elsewhere. I purchased this as a gift and now am empty handed. I don't want anyone to have to deal with such a hassle and never end up with the product!!

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