CenturyLink

CenturyLink New Customer but same old overbilling game! Austin, Arkansas

17th of Jul, 2011 by User859072

It seems every month, as a new customer, I'm seeing the overbilling. Of course they advertise the special price on their website and why does it not surprise me that the bill is double. To make it even worse, I was a Comcast high-speed customer for years with 100 mbps service for same price as what Centurylink bills for 1.5 mbps DSL. Talk about a blatant scam and false advertising. If anyone reads this, you do have consumer rights! Email the Attorney Generals office in your state and they are highly efficient at getting these erroneous and fraudulant billing tactics rectified. I dont like being taken advantage of and neither should anyone else. This game they play is outdated and, judging by the drastic losses in their yearly revenues, they are still way out of touch with all their customers. It's greed, pure and simple and it's always a bad sign!

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Comments

4853 days ago by Badmaster1

The website says $44 a month for stand alone 3 mbps service. I am billed $72 a month. When I called to see if I accidently had the wrong package, it seems I do not. After router fees and "taxes" the price is right. Go figure. With cable it was $53 a month for 10 mgps. It was a lot but at least it was what they said. All that crap you here about the cable overbilling and Century Links great deals is a fraud. By the way, when I asked the customer service rep about why the commercials and website said one price and the actual price was so much more... he straight told me it was due to marketing techniques. I wish I had other options, I would surley switch. If you have choices, I suggest you check them out. I have always been happier with cable and wish it was an option.