Buy.com Offered 20x Super Points then did not honor them, Internet

8th of Nov, 2011 by User295585

On 8 November 2011, buy.com sent out a "tweet" on twitter offering 20x points on all purchases made during the hour. Since I had been looking at purchasing a Nikon 5100 camera, I decided to look and see what kind of discount that would give me. I found the camera for $749 and calculated the points that would come out to $150 to spend on their website. So I purchased the camera and also applied for their Chase credit card offer to save another $75 on my first purchase (that I used on the camera). I checked later to make sure I had the points and that the item was being shipped. Much to my surprise, I was only awarded the 749 points instead of the 20x 749. When I called a few hours after making the purchase, I was told that because I had the shopathome toolbar on my internet browser then I was not eligible for the 20x super points. (Shopathome toolbar would give me $50.) I could not find this anywhere on their website nor is it mentioned in the super points FAQs. A supervisor named Shaun has emailed me and told me about this problem and refers to a link "http://www.buy.com/help/rakuten-super-points-program-faq/68874.html" which does not have anything about this. I understand their point and suggest they give me $100 to spend in the store when the points mature in 15 days and they said they will get back to me by the end of the day. Nobody calls. Now 9 November 2011, I call and request again that someone call me to resolve my issue. Nobody has called me back again. Even though I cannot find the conflict that he references anywhere on their website, I would be willing for a settlement, but instead I'm getting emails and refusal to call me back.

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