Brandsmart USa

Brandsmart USa Warranty scam and Horrible Customer Service Stockbridge, Georgia

11th of May, 2011 by User152132

I purchased a laptop from Brandsmart, along with the warranty. I asked the Salesperson if the warranty would go into effect after the manufacturer's warranty expired. He stated yes and I purchased it. Little did I know this was not true. After questioning the validity of the warranty, the customer service manager stated that the distributors would not cover everything with the warranty, that's why they activated theirs on the date of purchase. I later found out that my neighbor had the same issue with her laptop that I did and we both bought them from Brandsmart. (Defective hardrive) This makes me leary of the products this company sells. The warranty department is a joke. I have never seen warranty take 6 weeks to repair a product. According to them, this is the standard timeframe for repairs. After the painful 6 week wait, I wen t to pick up my laptop and was not given any information regarding the repairs to my laptop. RIDICULOULS!!!! I will never purchase anything from this company again, they are the absolute WORST!!!

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3867 days ago by Deliacorsini

Brandsmart is the worst place to buy anything, After I bought a daewoo washer it broke in a year, after a month waiting for the parts the technician came to fix it. 5 minutes later after he left it broke. They told me they were going to replace my machine, And now it says they ordered the part again so I have been waiting another month. Every time you call someone else tells you something different .Never in my life. The worse place to buy something. and the worse warranty ever.

3867 days ago by Deborahwatson65