evoice

evoice j2 global communcations, inc. False Advertising - Double Charging , Internet

9th of Mar, 2011 by User619905

On March 4th I signed up for evoice's $29.95/mo. Voicemail/800# service. After completing my account I tested out their service. I made two test calls and thought the web based admin software was very limited. So I requested via email to have them cancen my account. This service came with a 30 day money back guarantee and 1000 mins. I used 2 mins and was a customer for 3 hours. On March 7th I saw a charge on my credit card from evoice. It was $49.95!!!!!!!!! I once again contacted evoice's customer service and spoke with Ashley. First she flat out denied my card was ever charged. After I gave her my bank's transaction number, she changed her story to, "maybe you signed up for more than one account". Plain ridiculous. I have since spoken with Sandy as well, both women claim they've done nothing wrong and I must be mistaken. However I have already filed a claim with Visa and I have no doubt I will get my money back, its just having to spend the time trying that pisses me off. I also filed a complaint with the BBB, but this company already has a "F" grade from doing the samething to many others. Please avoid this company. I did find a company that is great for voicemail/800 service - com - everything is great with this company.

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