BBV*Hotbooksale.com I made the HUGE mistake of not reseraching this company. I bought a book for $6.99 in September 2011 and some how they been deduc

10th of Nov, 2011 by User539795

I made the HUGE mistake of not researching this company. I bought a book for $6.99 in September 2011 and some how they been deducting $9.95 every month. When I realize what happend I immediately call the 888 number. When I called could not get any CSR so I proceeded with the automated system, no one live to cancelled what appeared to be a subscription I DID NOT authorized or agreed on. They did not provide a cancellation number so I knew right there I will have issues. When I realized what it was I cancelled and yes thru the automated system. Lord and behold they still deducted my account. What a nightmare this have been for a simple $6.99 book, that so far has cost me over $40.00 now. I will probably have to cancel my account and ATM because of them. Please do yourself a favor and buy thru ebay or amazon, stay away from this website. Hope this help to spread awareness from my ignorance. Yes, I already filed a complaint with the BBB. Thank you, Tany

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Comments

4749 days ago by Martin Jeff

Hi there,
I'm Jeff from the {HotBookSale.com/BestBrandValues} Support Team.

I am sorry for the inconvenience caused.

Regarding your concern of automatic sign up, we do not offer a mandatory membership and you can choose whether to join the membership and order or whether to order without joining the membership. Also, the membership sign up is not automatic, and you have to agree to the Terms of Offer of membership on the checkout page to join the membership. The Terms of Offer are very clear on the checkout page and you have to agree to them in order to place the order and join the membership.

If you join the membership then you are entitled to many membership benefits like special $5.00 discounted price for first item, free shipping for first item and wholesale prices for all ordered items. If you had not joined the membership then these benefits would not have been applied to you.

We try to help all our customers to the best of our abilities. Our representatives are available 24 hours a day, 7 days a week.

If you need any further assistance, please contact us via Phone support, chat support or support ticket and we will be happy to assist you further.