Bartels Media GmbH Gunnar Bartels, MaxiVista, MultiMouse, ShareMouse, PhraseExpress Refusal To Assist, Refusal To Provide Relevant Information, Poor C

29th of Dec, 2011 by User458377

By chance, I came upon a product created by Bartels Media: MaxiVista. The only issue is that it costs $50, money I don't have. It was then that I came upon a free version, MaxiVista SE. I figured this would hold me over until I got the money for the full version. The catch? It requires a password to install. After trying for hours to get Windows Mail to work (you could only use an external mail program to request it,) I gave up and sent them an email, to which I got no response. Fast forward to a week later, I had been trying daily to figure ways to get Windows Mail to work, I even installed a different external mail program, but still no luck, even when an email went through, I got a return that said it failed to send. Desperate for some assistance, I sent yet another email to the contact address listed on MaxiVista.com. I also located their company email address and was in the process of writing that when I got a response from the email address on MaxiVista.com, the following of which you can see in its entirety by following this link (it leads to an image of my first email and their response.)
http://tinyurl.com/7sdrgch Figuring the company email would lead to someone different, I included this same image as an attachment and filed a complaint, as well as asking if they could assist me. A few moments after that, I got this rather interesting email (again, provided in the same format as the above.)
http://tinyurl.com/7ng2tbx In my week of trying to search for help with the password, after a week of trying to figure out what was going on, nowhere did anything say it was discontinued. Furthermore, these two emails I've shown were the only contact I've ever had with them. As you can clearly see, they never said it was discontinued. The website itself makes no mention of it being discontinued, as can be seen in this image. http://tinyurl.com/88x43v2 For them to make snide remarks and assume I somehow know something that I didn't see anywhere is just insulting, and they will certainly not be getting any of my business. All I was asking for was assistance in password retrieval, and all they had to say was "we're sorry, this product you're interested in is discontinued" and I would have thanked them and gone about my way. However for them to treat me like this, it's unreal, and I hope eventually everyone sees this report and boycotts all of their products. They do not need any business until they clean up their act.

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