I tried several times that day and it wouldn't allow me to process a payment.The following day, I checked my bank account, no charge and I didn't receive my payment confirmation email, so I went into their web-site again and processed the payment and this time it went through and gave me a confirmation.A few days later, while balancing my checkbook, I discovered that I have been charged twice.I called the number listed on my bank statement and spoke with Joy, who indicated that it would take 7-10 business days for me to receive the refund.

She indicated that I would have to go to a Cricket store and show them my bank statement even though in her system both payments had cleared the account.I contacted my bank about disputing the charge and they told me that I would have to wait 30 days.I went to a local Cricket store and they told me that I would have to go to a Corporate store because they couldn't handle things like that from that store.I couldn't get to the corporate store in time, so I called the 800 number again and spoke to Rebecca who told me that her system was down and asked me to call back in 15 minutes and hopefully the systems would be back up.

I called again, speaking to Michelle (the third Indian worker that is trying to hide this by using everyday American names, duh the thick accent is obvious) and she rolled off a phone number and told me to call them and give them and explanation and they would process the refund.I called that number to find it was a fax number.In my frustration, I decided to visit a corporate store the following day.

Upon arrival to the corporate store the following day on Outer Loop in Louisville, KY, I spoke to a woman that obviously came from the DMV because she had a horrible attitude and could care less about my situation.I gave her the bank statement and she indicated that the refund would take 2-3 weeks.When I told her that customer service said 7-10 days she indicated that she didn't know why they told me that.

By the time I get the refund, the next payment will be due.In my anger I left.I know this is only $42, but it is the principal of it.Their system messed up and they are keeping my money.I will be going back tomorrow night to request the refund.I was able to get broadband through (my cell phone company) and will actually be saving a few dollars.

I have had service with for about 6 years now and have never had an issue like I have with Cricket.Cricket doesn't care about customer service, nor customer loyalty They are taking advantage of the people that can't get a phone elsewhere because they think that is their only option.Don't waste your time or money with them you can get better service and better coverage with !