Automotive Electronic Solutions (AES)

Bad customer service and a scam!

9th of Dec, 2011 by gmhimebaugh

AES has awful customer service. I started dealing with them 2 weeks ago and still don't have a running car...

I started out needing a rebuilt ecu @ $360 and then AES determined my unit was beyond repair so it was another $150 for a "new unit" (which is actually used).

The new unit didn't work so I called AES and days and days later they finally tell me it has to be programmed by Nissan, something they previously told me would not be the case! So basically, I ended up wasting so much time and money I should have gone with a new ECU from Nissan. For your own sake, don't try to save a few bucks with AES, you will regret it in the end.

They also don't take refunds if you use the ECU, they are painfully slow getting back to you and getting the ECU back to you, and there manager argued with me instead of helping me.

Their whole business model is stupid because they don't want you to install the unit yourself (DIY) but what's the point then???? They only make sense if you want to save money and DIY. If you pay them and then pay a mechanic too you might as well have gotten a new ECU which is a better product and will end up costing you the same $ as AES. Buyers beware.... AES is horrible.

Track this Report 0 Comment | Post a Comment