assurance wireless

assurance wireless Virgin Mobile Deceiving! Very difficult to get a human being-never english speaking, Internet

8th of Jul, 2011 by User183473

I saw the ad on TV for Assurance Wireless--I am eligible as a low income senior. I have had a terrible experience. Very difficult to get a human being--after at least 30 minutes of transferring and waiting a person in Columbia will answer repeating typed answers. After months I received my phone and canceled my present cell phone company. Today I thought I had everything ready to go--well, NO when I try to make a call a tape asks for a credit card number--After one hour of trying to get a representative he said sorry-you are set up for 20 cents a minute-----then he said hold on-I will change you to free 250 minutes. He said I would receive a pin number on my phone. Guess what--Still waiting for pin number...I am to tired to deal with anymore taped messages today. So the phone is useless and I gave up my former carrier. This is supposed to be a government supplemental phone--How do I contact the government for details on this company. Thank you for listening----

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