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| Apple Store @ University Park Village, Apple Care Plan is a scam and when I called to explain how I felt , I was hung up on by a manager at this |
| 31st of Dec, 2011 by User152240 |
My daughter received a Macbook Pro last year for Christmas from her grandparents. Her powercord to the laptop quit working. I took the cord and laptop to the Apple Store at University Park Village in Fort Worth to get a new one. A guy named Brian helped me, tested the cord and said one part of the cord quit working for some reason. He looked up the name and said the laptop was purchased in November so the laptop wouldn't be covered under the Apple Care policy.
I said well she never even used the laptop till Christmas day, that her grandparents may have purchased it in November but it was a Christmas present.
He said I'm sorry mam that's Apple's policy and was really nice about it. So I left and thought about it some more and thought, even so, given the circumstances this is not fair. She didn't use the laptop till the 25th of December and I'm not buying it that the sales people had no idea it was a Christmas present. So I called to speak to a manager which was a girl and unfortunately I didn't catch her name. I explained the situation and she said the same thing not as politely put as Brian so I said I was already made aware of the policy ,I just wanted to let her know that I felt it was a scam given my daughters situation. During this time I was interupted , so we are both trying to talk and I said excuse me but you interupted me so she let me finish and afterwards I sat there for a minute on the phone and said hello but no answer. I could hear the noise in the background so I sat there not knowing if she was going to ever answer or what and then she said,"Can I speak now?"
I couldn't believe this was a manager acting so immature. I said there's no reason to be a smart ass especially since you were the one who interrupted me to start with. She said I will not be treated this way I am hanging up on you now. So basically since the grandparents bought the laptop 2 months before Christmas day my 13 year old daughter was ripped off two months of Apple care that she was entitled to have plain and simple. Instead of the manager understanding where I was comming from or trying to help the issue she presented herself unproffessional by interrupting when it was my turn to speak and then immature with the " she was going to get even with me now attitude" as if I had lied about something. This is not the way you treat customers. Now aside from the not standing behind their Apple care warranty this next question and statement is my personal feelings as far as the powercords are concerned being that we also have 5 iphones in the family.
Apple claims they make state of the art electronics why can't they make state of art plugs to go with them? The laptop cord and their phone cords have no reinforcement at the ends like all other cords do, which leave them flimsy and succeptible to early damage or to quit working.
I personally feel this to be an underhanded scam with the company otherwise they wouldn't make crappy cords, but somebody is really raking in the dough and everyone knows it's all about money. Just get another cord and put it next to apple's cord and you will see a major difference. The plugs are expensive 30.00 for the phone and of course the laptop cords are $79.00. Believe me your not paying for what you get. Since Apple will not stand behind their products and the warranty they sell by then basically calls me a liar about my daughter first using her mac on Christmas, I will not purchase anymore of their products. I forgot to mention my daughter has a full warranty for her macbook pro with Best Buy which will cover Apple's crappy cord that Apple should have paid for. I believe that's the same as stealing or fraud where Apple is concerned. |
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