Americas Best BAD advice and customer service!!! huntsville, Alabama

16th of Nov, 2011 by User149242

My father had a brain tumor and is confined to a wheelchair. He cannot walk or drive, I work so I sometimes have to get others to help take him to his appointments, which is what happened today, I left my dad a check for his eye care exam at Americas Best and had another family member take him so I could work. The lady there told them that they wont let him take his glasses with me because I was not present to show my id for the check, I understand they have to identify you, but there are other ways, I explained I couldnt leave work, she wanted me to fax my drivers license, which I dont feel comftorable doing, I know they dont copy everyones license they take a check from so I didnt feel comfortable doing that at all. I told the lady I had been a victim of identity theft and I was very cautious, she would not even take my credit card over the phone. She gave my dad the check and made him leave without his glasses. They also convinced my dad that reading glasses at stores such as walmart are bad for your eyes because they strain, they wanted him to purchase the reading glasses they have for sale. The lady wouldnt take the check, wouldnt take my payment on the phone so I asked could we cancel, she said we still owed for the eye exam and it could go to collections! This is very bad customer service. I dont think they should ask anyone to fax over their drivers license so they can accept a check!

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