| Allstate - David |
| Allstate - David Crownover Agency and Amaya Premier Agency of Texas Maria Amaya and Carla Rosenthal and David Crownover LIES, DECEPTIVE PRACTICES AND |
| 3rd of Aug, 2011 by User850735 |
May 2011, I was purchasing a home - second home. I contacted my insurance agent - Allstate - David Crownover's office to have them quote me a premium. Carla Rosenthal in the office told me they did not write insurance binders and furthermore, it would take 10-14 days to get the home inspected. I was closing in 3 days. I then contacted my realtor who referred me to another Allstate agency in River Oaks, TX - Amaya Premier Agency. Both of these agents are with Allstate. Maria wrote the binder - faxed over to the closing office with 3 conditions of repair. 1. Roof needs replaced
and trees trimmed from the roof
2. roof needs repaired and limb debris cleared from roof
3. facia, soffet and eves need painted. Not only did I replace the roof, trim the trees - cut down 2 very large trees that were too close to the house, put on a new roof, replaced all of the rotted facia, soffet and eve boards, placed a 7' curb of concrete along the back of the house to prevent further water damage to the back bathroom, placed a 20 x 15 foot 12" concrete slab by the back sliding glass door to prevent further water damage from future rains, leveled the entire structure, replaced much damaged, rotted wood from inside and outside. First it was like pulling teeth to get anything out of Maria Amaya agency in River Oaks, TX as far as what exactly needed to be done. Second Samantha in that office finally sent me pictures with the above 1, 2 3 short list - of which 1 and 2 are identical. I then began receiving calls 2 weeks later from Carla with David Crownover's office Allstate in Keller, TX that my policy has been terminated. I asked why are you calling me - you didn't even write that policy. I then called Maria Amaya with Amaya Premier Agency - the one who actually did write the binder and asked what was going on. She said - no, the policy has not been cancelled, you have up until July 17, 2011 to make those repairs. I then begin receiving letters from David Crownover's Allstate office in Keller, TX stating the policy has been canceled, but please pay us $211.52 for the time it was insured. I contacted Maria Amaya again to ask what the devil is going on? She said - just ignore those letters - the policy has not been cancelled. I continued to receive notices in the mail from Carla Rosenthal at David Crownover's office in Keller - note both of these agents are with Allstate - one could not write the bind and get the inspector out before 10-14 days - the ohter wrote the binder that same day - one quoted me several hundred dolalrs more than Maria Amaya's agency. I then call Maria Amaya and let her know the repairs have been completed. It just so happened the day the inspector came out to take pictures again, I had Daves Concrete out to pour the curb and slab that morning, which we removed two rows of the siding on the house to get a good level on how high we actually need to go. The inspector stated "those boards have been removed, we will have to order another inspection". I explained to this inspector that this was not part of the repairs we were made to do, but an enhancement to prevent further water from leaking into the house. He said - we'll have to schedule another inspection. So, here is a warning to everyone with Allstate Insurance. If you are filing a claim and your inspector comes un-announced - you better not be in the process of remodeling another area on your home as they will call it damage!!!!!!!! I cancelled my primary homeowners insurance and auto policy I had with David Crownover's Allstate agency for the last 15 years due to all of this. Maria e-mailed me today and told me that the second inspection did not pass and Allstate could not write the policy. They did not care that I had replaced ALL of the rotten damaged facia boards on teh house and repaired the soffett when I replaced the roof, all they wanted was the limbs cut back and a roof on it and facia, soffet and eve painted. They would have been satisfied with painting over extremely damaged wood - splatter a little paint and we would be good to insure! 15 years I had my homeowners policy with David Crownover in Keller and at times up to 4 vehicles insured at once. This is what I get for 15 years or loyal customer service. |
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