I have a Personal Pro Verified account with AlertPay, which was recently upgraded from a Personal account in order to receive credit card payments and make larger withdrawals. On December 15, I made a withdrawal request via bank transfer, which was declined. I received an email from "Jawad" in AlertPay Security Department stating the reason for the decline was that they needed information regarding my business and requested that I complete their website review process.

I promptly explained the nature of my business and that I didn't have a website. In fact, AlertPay states on its website that Website Review is not necessary if a member only wants to receive credit card payments through their Send Money feature.

I submitted a second withdrawal request on December 17, which was also declined even after I responded to the Security Department. Three days later, I submit a third withdrawal request to my credit card on file. This request was declined as well.

It was after this attempt that I decided to close my AlertPay account in hopes of receiving my funds. It was then that I received an email from "Kunal" requesting that I re-open my account in order to receive my funds. After re-opening my account, I submitted a fourth request to withdraw funds via check on December 29. "Kunal" confirmed receipt of my request and informed me that AlertPay would send out a check out within two business days. That withdrawal was also declined.

Soon thereafter, I received an email from "Omar" in the Security Department informing me that they've asked the two members who made payments to mevia credit cardto confirm that they received the services that I provided before they release the funds. My two clients did respond to this request and indicated that they received the services and were satisfied.

On January 3, I made a follow up call with AlertPay's Customer Service Department and spoke with "Nabil," who confirmed that the Security Department had cleared my account for withdrawals. Therefore, I submitted a fifth withdrawal request via bank transfer that same day. I received a follow up email from "Adeel" on January 5, stating that my withdrawal would be approved.

The following day, I checked the status of my withdrawal and saw that it had been declined. I also received an email from "Adeel" stating that my withdrawal request had been declined with the reason given that I have not submitted the website (that I don't have) for review.

Given that I have already explained that the nature of my business and that I don't have a website as well as had the two members who sent me funds confirm satisfactory receipt of services, AlertPay still refuses to allow me access to MY money.

The most recent support ticket number is CEO-499634. I implore AlertPay to process my withdrawal immediately and close my account.