AES- a Divison of National Wholesaler Parts

Bad Compuuter Module

8th of Dec, 2011 by verbalpoo

I found the company online and their website states BBB and satisfaction guaranteed. I called to order the part and was recorded stating that I understood that the shipping and testing fee were non refundable. I sent my part in and the company called me and statedt the processor was bad and couldn't be repaired and I would need a new-rebuilt CPM(computer module). I was assured the rebuilt computer would be programable. I received the new computer and had it put in and took it to Ford to have it programed for my car. Ford called me and said that the module had a VIN number that didn't match my car VIN number. Ford said that usually they could just erase it and put the right number in and it would work. It didn't. Ford called AES and the technician gave him more information. The Ford technician with 15 years experience couldn't make it work. I called AES and they were out to lunch at 9am and said I would be the next person they called. Never called. I called them back and the sales rep. was rude stating Ford just didn't know how to program it. Ford assured me they did and that I would have to purchase a new computer module. Ford talked with AES who agreed to send me my old computer back overnight so I but they never sent it. Ford left them 4 messages with no returned call. I left three messages with no returned call. Then the manager left a message on my phone stating I had someone call and call them all the" N" word and let me know how they were no longer going to work with me. Thes people are CRAZY. I filed a credit card dispute and they sent my credit card company a lie stating that they provided me with a non refundable service, not a part. They lied. I took pictures of the computer and the box it came in. They trick you with the phone recording because it onl'y talks about the non refundable testing, not the part they tell you that you need to buy later. They give this info. to your credit company so it looks like there was no part sold. These people have their scam alomost full proof. BE WARE of this company. They still have not sent me my computer so I could at least get a core charge back from Ford. Also, they have their computer I sent them back. If it really worked how come they couldn't give my money back and resale the part? Scammers!

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Comments

4436 days ago by R1VA5

On August 1, I called these people to have them diagnose and repair an ECM for one of my customers work van. What I was promissed by a guy by the name of Chriss (apparently not allowed to tell you their las name) was that as soon as they received it it would be Diagnosed repaired and shipped back within 3 days. If the computer was good I was going to be reinbursed half the money. If it was bad, They would fix it and give me a lifetime warranty.

It Seem fair at the time so I agreed and thought everything would be fine. MY MISTAKE

The first thing that went wrong was that they charged me in advanced even before me sending the computer.

Something Chriss neglected to mention was if they receive the ECM late Thursday or anytime Friday it would not be worked on until next Monday. unfortunately that was my case. I got confirmation from the post office they received it Friday. (Of course it was never going to take 3 days but SIX)

I called Tuesday and the gentleman that picked up the phone told me the ECU was ready and it was going to be shipped overnight and I would se it Wednesday morning. But when is asked the results of the "Supposed" computer diagnosis he transferred me over to Chriss. He in turn said that the computer was being updated with new software and that after the update it was going to be sent out to be tested and repaired. THAT WAS GOING TO TAKE 2 TO 3 DAYS.
Why did the other guy lie to me?

I got the computer back Saturday Installed it and NOTHING. I started second guessing myself and started checking everything over to make sure I was not the one who was wrong. So I decided to work all Saturday, Sunday, Monday on it and came back to the conclusion that the computer in fact was defective. Now is let me remind you this is August the 13. Thirteen days later and my customer was flipping out.

A curious note, The report included with my ECM stated "During VISUAL inspection it was determined that multiple components had WEAK solder connections". I just wonder how do you know by looking at the thing the connection was weak? Well it turns out its just the scam to charge for a full repair!

I needed the van to go back to work as my customer was loosing a lot of money every day the van was parked in my shop.
I decided to buy a new unit and installed it. The van started right up.

I then proceeded to start calling these people at AES modules and now none of the are willing to help in my situation. Their excuse is that I was supposed to send it back and possibly wait another week or so to see if they could fix it. If not i would have to buy a rebuilt unit from them.

I was willing even to let go the first half of my $200 and let them return what they charged me to NOT FIX my ECM. but then again nope. They promise to call me back when ever I call. That is if they pick up the phone at all. Today is August 22. And still no solution from their part. All I have gotten is attitude from Chriss and from his secretary.

If this ever changes I will let you guys know but for the mean wile, Try to find a more reputable company to avoid risking your money and waiting your time if you ever need a car computer repaired.