Consumer reviews and reports on scam companies, bad products and services
Acer Incorporated Acer America Corporation This company sells defective products. The warranty system is horrible. Experienced the worst customer serv
10th of Oct, 2011 by User691033
The product I received from Acer stopped working properly after 10 months of lite use. It was an eMachines laptop. One key on the keyboard stopped working and I sent the laptop off for repair. Despite a warranty, Acer does not want to fix my product. It seems they are finding an excuse to not honor the warranty. In addition, the customer service is horrible. I called the Acer Customer Care Excalations Department, the representatives were very rude. I am not a disrepectful persaon at all. This customer care representative refused to tell me their real name. They also hung up the phone on me. I asked to speak to a supervisor and I was told it was impossible. This means the agents can treat the customers anyway without any repercussions. I will advise consumers to think twice before buying any of the Acer America, Gateway, eMachines, or any other affiliated products from this business.
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