Access America

Access America etravelprotection.com Travel Insurance Richmond, Virginia

25th of Apr, 2011 by User834007

Per the company guarantee: Access America will refund your insurance premium if you cancel your insurance within 10 days of purchase and have not filed a claim or departed on your trip. To modify your policy or file a claim, please visit: www.etravelprotection.com/hotwire The word 'or' is used; NOT' AND' which mean based on this statement you are entitled to a refund. Per the above language from the policy, 'or' means only one or the other element is required, NOT both. So if you are within 10days of purchase AND have not filed a claim, you are entitled to a refund. You would also be entitled if you had not departed for your trip. Once one option is picked, the other should be eleminated. They are using both to evaluate the process. If you meet one standard, they apply the other so they don't have to refund based on their contract language. A slight of hand deceptive practice.

Track this Report 1 Comment | Post a Comment

Comments

4882 days ago by Jspatenka

Jaroslav SPATENKA
Address:
Belohorska 2068/207, 169 00 Prague, CZECH REPUBLIC
e-mail: [email protected]
Mobile phone: +420 604 223 561

My flight KL671 from Amsterdam to Montreal has been canceled today. So as I am not able to utilize my hotel reservation in Le Centre Sheraton Montreal Hotel. It has been done via HotWire (confirmation code: 16907824283).
Would you help, please?

Your system does not offer to select the Czech Republic as a state, and does not accept my mobile phone number: +420 604 223 561 as well. So as I am not able to fill the claim report on https://www.accessamerica.com/aa/ClaimWiz.aspx