Zodiac Pool Systems

Warranty on Pool Cleaners is a joke

16th of Aug, 2011 by bobby2011

Purchased a Polaris 380 from Leslie's Pool Supply in Selma Texas. Unit stopped working six months into the warranty period. The manager at Leslie's say's he can't fix it, and Alicia Taylor CSR at Zodiac Pool Systems (The manufacturer) says they don't service or repair their own products anymore. Additionally they sent me right back to Leslie's, who again, can't fix the issue. One side issue, Zodiac only covers PARTS under the "warranty" and does not cover labor to replace those parts. They also do not warranty any of the hoses, belts or plastic components. Apparently they only cover the little plastic motor inside that is powered by water, but you have to pay the labor to have it serviced. In my opinion, this is the biggest scam on the planet. Obviously they anticipate the cleaners becoming inoperative before warranty expiration, and therefore do not warranty those items, so they can make more money in parts, all the while knowing you don't want to spend another $600. I must admit, I believe that this scam has got to be one of the best laid, grey area legal scams of the Century.

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Comments

4839 days ago by Zodiac Pool Systems

Dear Customer,
Can you please provide your contact information so that we can review your account and provide some clarity to this situation. I believe you may have some incorrect information on the warranty process, thank you.

Zodiac Pool Systems
Melissa Ornelas
1-800-822-7933