Consumer reviews and reports on scam companies, bad products and services
Zales
Zales The Diamond Store No Quality Control Internet
27th of Dec, 2010 by User623913
On or arround Dec. 11, 2010, I ordered 2 rings from zales.com. I received confirmation that the rings were being processed for delivery. On Dec. 23, 2010 I signed for and received a package via FedEx from Zales. The package contained only one of the 2 rings ordered. I immediately called Zales and spoke with a representative, reporting that one of the rings was missing. The Zales associate said she would summit a claim for follow up. When I called the Zales store today 12/28, the associate told me it would take two weeks for them to research and make a decision. Two weeks is too long, I shopped with them in good faith that my order would be delivered before Christmas. Now they want to investigate. Investigate what? The package arrived, I signed for it but there was an item missing. What's to investigate. Did their shipping department misdirect the lost item? Why do I have to wait 2 weeks? I will never purchase from Zales again. They have no assurance that they can deliver merchandise after taking your money. I am a senior citizen and I shop on-line often. This is the first time I've ever had a problem with an on-line merchant.


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